Jo Malone London Beauty Consultant

About Jo Malone London

Jo Malone London is a distinguished British fragrance house, celebrated for its elegant simplicity, unexpected scent pairings and refined gift-giving rituals. As an employer, the brand offers a polished, creative environment where artistry, service excellence and sensorial storytelling are central to daily work. Teams are encouraged to cultivate expertise in fragrance, build meaningful client relationships and contribute to a culture defined by curiosity, collaboration and impeccable attention to detail. With its global presence and heritage of modern British luxury, Jo Malone London provides opportunities for professionals who value craftsmanship, individuality and the pleasure of creating memorable experiences.

Jo Malone London seeks an experienced Senior Stylist to deliver exceptional customer service and drive sales performance in its Covent Garden boutique. The role encompasses customer engagement, team leadership of junior stylists, event execution, and boutique operations management. The Senior Stylist upholds the brand's signature fragrance experience through personalized consultation, point-of-sale execution, and visual merchandising excellence while maintaining rigorous standards of hygiene and store presentation.

Role & Responsibilities

• Achieve and exceed sales targets including items per transaction, average sale value, and business mix as communicated by the Store Manager
• Deliver inspirational customer experiences through the Jo Malone Three Steps of Service and fragrance consultation
• Coach and mentor junior stylists, providing guidance, motivation, and performance feedback to support their individual goals
• Execute in-store events according to brand guidelines and drive attendance and sales targets
• Maintain store environment including cleaning testers, display units, and the Tasting Bar™ throughout the day
• Monitor and replenish stock levels, rotate merchandise appropriately, and flag discrepancies to management
• Collaborate with store management and team members to achieve service accreditations and operational efficiency
• Maintain personal grooming standards and adhere to Jo Malone brand image requirements

Qualifications

• Qualification in make-up artistry or previous retail make-up experience preferred; amateur-level creative and technical expertise acceptable
• Proven ability to deliver inspirational, authentic and personalized customer service
• Experience with retail point-of-sale software systems
• Flexibility to work retail hours including days, evenings, weekends and special events
• Proof of right to work and residency in the United Kingdom

Skills

Experience

Experience in retail beauty, fragrance, or cosmetics preferred; demonstrated success in customer-facing sales roles and team support environments valued.

Education

No formal education qualification specified; candidates with secondary education or equivalent welcome to apply.

Workplace

Culture

Jo Malone London fosters a refined, creative workplace where British elegance, craftsmanship, and storytelling shape every client and colleague experience. As an employer, it encourages collaboration, individuality, and entrepreneurial spirit, offering teams the opportunity to contribute to a distinctive world of fragrance, luxury service, and sensory innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.