Jo Malone London Assistant Store Manager

About Jo Malone London

Jo Malone London is a distinguished British fragrance house, celebrated for its elegant simplicity, unexpected scent pairings and refined gift-giving rituals. As an employer, the brand offers a polished, creative environment where artistry, service excellence and sensorial storytelling are central to daily work. Teams are encouraged to cultivate expertise in fragrance, build meaningful client relationships and contribute to a culture defined by curiosity, collaboration and impeccable attention to detail. With its global presence and heritage of modern British luxury, Jo Malone London provides opportunities for professionals who value craftsmanship, individuality and the pleasure of creating memorable experiences.

Role & Responsibilities

• Deliver exceptional customer service and personalized brand experiences.
• Maximize sales performance and productivity; lead the team to achieve sales and customer service targets.
• Manage and develop the team, supporting the Boutique Manager in all aspects of running the business and taking control in the Boutique Manager’s absence.
• Communicate effectively and build collaborative relationships across the department store.
• Create, organize and execute in-store events, including brand experiences and consultations.
• Manage stock and inventory, retail operations, facilities and cash reconciliation.
• Maintain high visual merchandising standards and an excellent work environment.
• Complete administrative tasks accurately and on time.
• Monitor competitor activity and drive an omnichannel approach.
• Support business planning, including setting sales and customer service targets, sales analysis and staff scheduling.

Qualifications

• Proven retail management or assistant retail management experience; proven retail experience, preferably in cosmetics.
• Proven supervisory experience and a track record of coaching and mentoring others to meet sales and customer service targets.
• Experience in retail operations, including inventory management, facilities management and cash reconciliation.
• Experience creating and executing in-store events.
• Experience with retail point-of-sale software.
• Proficiency in Microsoft Office.
• Ability to provide inspirational, authentic and personalized customer service.
• Ability to work retail hours, including days, nights, weekends and special events in a fast-paced environment.
• Applicants must be able to provide proof of their right to live and work in the country if invited to interview.

Skills

Experience

Proven retail management or assistant retail management experience; proven supervisory and retail operations experience, including inventory management and cash reconciliation.

Benefits

Progressive career opportunities, training and development, and a competitive remuneration and benefits package. The role offers continued development in a supportive and stimulating working environment.

Culture

Jo Malone London fosters a refined, creative workplace where British elegance, craftsmanship, and storytelling shape every client and colleague experience. As an employer, it encourages collaboration, individuality, and entrepreneurial spirit, offering teams the opportunity to contribute to a distinctive world of fragrance, luxury service, and sensory innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.