- Employment
- Temporary
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Jo Malone London
Jo Malone London is a distinguished British fragrance house, celebrated for its elegant simplicity, unexpected scent pairings and refined gift-giving rituals. As an employer, the brand offers a polished, creative environment where artistry, service excellence and sensorial storytelling are central to daily work. Teams are encouraged to cultivate expertise in fragrance, build meaningful client relationships and contribute to a culture defined by curiosity, collaboration and impeccable attention to detail. With its global presence and heritage of modern British luxury, Jo Malone London provides opportunities for professionals who value craftsmanship, individuality and the pleasure of creating memorable experiences.
Inspirational Assistant Counter Manager sought to support the Store Manager in leading, coaching, and developing Sales Associates to achieve sales, customer service, and operational targets at a Jo Malone London counter in a fast-paced prestige beauty retail environment. The role requires proven supervisory, coaching, and retail operations expertise, with responsibilities encompassing team leadership, performance management, and counter operations including inventory and cash reconciliation. This maternity cover position offers career progression within the Estée Lauder Companies' prestige beauty portfolio.
Role & Responsibilities
- Support the Store Manager in leading and developing the Sales Associate team
- Coach and mentor team members to achieve sales, customer service, and operational targets
- Manage daily counter operations including inventory management and cash reconciliation
- Deliver inspirational, authentic, and personalized customer service
- Oversee retail operations and ensure compliance with company standards
- Lead team performance against key performance indicators
- Support recruitment, training, and development of store personnel
Qualifications
- Proven supervisory and coaching experience in a fast-paced retail environment
- Demonstrated track record of mentoring others to achieve sales and customer service targets
- Retail operations expertise including inventory management and cash reconciliation
- Previous experience in cosmetics or prestige beauty retail preferred
- Proficiency with retail point-of-sale software systems
- Competency in Microsoft Office applications
- Ability to work flexible retail hours including evenings, weekends, and special events
- Right to live and work in the United Kingdom
Skills
Experience
Proven supervisory and retail management experience in a fast-paced retail environment, preferably within cosmetics or prestige beauty. Demonstrated success coaching and mentoring team members to achieve sales and customer service targets.
Education
No specific educational qualifications stated; retail certifications or relevant training in retail management or cosmetics preferred.
Workplace
The successful candidate will be located in Newcastle, England, UK.
Explore jobs in England or in the UK.
Culture
Jo Malone London fosters a refined, creative workplace where British elegance, craftsmanship, and storytelling shape every client and colleague experience. As an employer, it encourages collaboration, individuality, and entrepreneurial spirit, offering teams the opportunity to contribute to a distinctive world of fragrance, luxury service, and sensory innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Jo Malone London, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Assistant Retail Manager», «Sales Supervisor», «Counter Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.