Jo Malone London Area Sales and Education Manager

About Jo Malone London

Jo Malone London is a distinguished British fragrance house, celebrated for its elegant simplicity, unexpected scent pairings and refined gift-giving rituals. As an employer, the brand offers a polished, creative environment where artistry, service excellence and sensorial storytelling are central to daily work. Teams are encouraged to cultivate expertise in fragrance, build meaningful client relationships and contribute to a culture defined by curiosity, collaboration and impeccable attention to detail. With its global presence and heritage of modern British luxury, Jo Malone London provides opportunities for professionals who value craftsmanship, individuality and the pleasure of creating memorable experiences.

Role & Responsibilities

• Set and achieve area sales and profitability targets by managing point-of-sale (POS) performance and aligning execution with brand objectives.
• Lead and engage POS management teams through regular communication and development opportunities to help them meet targets.
• Monitor KPIs, ensure commercial targets are met, and take corrective action when needed.
• Collaborate with internal teams and retail partners to develop and execute strategies that drive traffic and conversion while maintaining brand values.
• Lead, coach, and develop POS management teams, equipping them with the skills and resources to meet business objectives.
• Foster accountability, teamwork, and high performance.
• Conduct regular performance reviews, set clear goals, and provide feedback based on KPIs and operational success.
• Build a talent pipeline by identifying key roles and providing training and development opportunities.
• Ensure POS management teams follow company policies and maintain high customer-service standards, with a focus on consumer recruitment and retention.
• Execute the commercial strategy through effective management of product presentation, inventory, and visual merchandising.
• Work with central teams to ensure operational processes are followed, including inventory management and store maintenance.
• Monitor and review retail operations to maintain high standards of service and product presentation.
• Champion Jo Malone London’s values and ensure consistent representation at every POS location.
• Lead POS management teams in delivering exceptional consumer experiences through service excellence, product knowledge, and brand engagement.
• Act as a brand ambassador, promoting brand identity and ensuring it resonates with customers across all points of interaction.

Qualifications

• Strong leadership capabilities and a proven ability to inspire and develop high-performing teams.
• Retail management experience focused on sales, service, and team leadership.
• Strong business acumen and the ability to interpret sales data and adjust strategies accordingly.
• Excellent communication and interpersonal skills for managing relationships with internal and external stakeholders.
• Passion for delivering exceptional customer service and driving business results.
• Ability to travel across the area and work flexible hours, including evenings and weekends.
• At least 5 years of retail management experience, with a strong background in sales, service, and team development.
• Proven experience managing large teams and multi-site operations and driving performance.
• A track record of delivering results through strategic planning and execution.
• Strong organizational skills and the ability to manage multiple priorities.
• A background in business, retail management, or a related field is preferred.

Skills

Experience

At least 5 years of experience in retail management, with a strong background in sales, service, and team development.

Education

A background in business, retail management, or a related field is preferred.

Benefits

Hybrid working; 25 days of annual leave excluding bank holidays; one additional annual leave day for a birthday; holiday purchase opportunity; bonus opportunity; remote work abroad for up to two weeks per calendar year; Summer Fridays; generous staff discount; mental health and wellbeing initiatives; benefits platform with exclusive discounts and offers; employee resource groups; LinkedIn Learning.

Culture

Jo Malone London fosters a refined, creative workplace where British elegance, craftsmanship, and storytelling shape every client and colleague experience. As an employer, it encourages collaboration, individuality, and entrepreneurial spirit, offering teams the opportunity to contribute to a distinctive world of fragrance, luxury service, and sensory innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.