Jimmy Choo Senior Sales Associate
Jimmy Choo seeks a Senior Sales Associate in Oxford — luxury retail role focused on client service, CRM, visual merchandising and sales performance.
Overview
Jimmy Choo is an internationally recognised luxury footwear and accessories house known for its high‑glamour design aesthetic and red‑carpet presence. As part of Capri Holdings, the brand operates within a global luxury group that emphasises creative excellence, premium client experiences and rigorous retail standards. Employees join a commercially driven, fashion‑forward environment where clienteling and brand representation are paramount.
Role & Responsibilities
- Deliver exceptional, personalised service that adheres to the brand's Selling Ceremony and consistently exceeds customer expectations.
- Drive sales performance and meet individual and store KPIs through proactive client engagement and upselling.
- Build, maintain and grow a personal client database to ensure repeat custom and long‑term loyalty.
- Develop thorough product knowledge (construction, materials, care, design) to advise clients authoritatively.
- Support and execute visual merchandising standards to maintain a luxurious, on‑brand presentation at all times.
- Manage stock control activities: replenish, reconcile records, participate in stock takes and maintain designated categories.
- Resolve customer complaints promptly; escalate and recommend solutions to store management when required.
- Assist store management with back‑of‑house administration, Health & Safety reporting and ad‑hoc operational tasks.
- Represent the brand at promotional events and contribute ideas to improve concession performance.
Qualifications
- Proven success as a sales consultant with a recognised brand.
- Previous experience within luxury retail or premium fashion desirable.
- Excellent written and verbal communication skills with fluent English.
- Client‑focused attitude with demonstrated ability to pre‑empt and satisfy client needs.
- Professional presentation and grooming; strong attention to detail and reliability.
- Flexible availability and ability to manage competing priorities in a fast‑paced environment.
Skills
Experience
Demonstrable track record as a sales consultant in retail; experience with a recognised or luxury brand is preferred and evidence of meeting sales targets and KPIs is required.
Education
Secondary education (high school diploma or equivalent); formal retail or luxury sales training is desirable.
Workplace
The successful candidate will be located in Oxford, England, UK, with easy access to London. 7 luxury roles are listed in Oxford on Cerulean, 6 posted in the last 48 hours. Across the England region, Cerulean lists 593 open positions — 54 listed in the past two days. Cerulean currently advertises 627 open roles in UK, including 54 added in the last 48 hours.
Culture
Jimmy Choo fosters a performance‑oriented, fashion‑led retail culture where impeccable client service and brand presentation are central. Team members are expected to embody a sophisticated, service‑driven attitude while benefiting from a structured retail environment within the Capri Holdings group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.