Jimmy Choo Sales Associate

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Location
ManchesterEnglandUK
Employment
Full-Time
Seniority
Entry-Level
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
May 29, 2026

About Jimmy Choo

Capri is a global luxury fashion group that manages a portfolio of premium lifestyle brands. The organisation operates internationally across retail, wholesale and digital channels and is known for combining creative heritage with commercial rigor. As an employer, Capri positions itself as a fast-moving, brand-driven organisation within the luxury sector.

Jimmy Choo Sales Associate position in Manchester Trafford, UK. Luxury retail sales role requiring proven experience in high-end customer service and brand representation.

Role & Responsibilities

  • Deliver exceptional customer service following the Selling Ceremony and exceeding customer expectations at every opportunity
  • Build and maintain a personal client database to drive repeat visits and enhance customer loyalty
  • Develop comprehensive product knowledge including construction, materials, care instructions, and design heritage
  • Resolve customer complaints promptly and professionally by investigating issues and recommending appropriate solutions to store management
  • Manage stock replenishment according to company procedures and maintain accurate stock records
  • Support stock takes as required and ensure continued stock supply
  • Participate in all store meetings and training events to maintain effective team communication
  • Represent Jimmy Choo at promotional events and brand activities
  • Ensure merchandise presentation meets visual merchandising standards whilst maintaining concession cleanliness and organisation
  • Actively contribute ideas and suggestions to improve concession performance
  • Monitor and work towards key performance indicators to increase sales and reach individual and team targets
  • Implement and adhere to Retail Excellence procedures, Jimmy Choo policies, and host store compliance requirements
  • Communicate all health and safety concerns to store management and comply with security procedures
  • Support store management in back-of-house and administrative operations as required
  • Demonstrate flexibility in undertaking ad-hoc duties necessary for successful concession operations

Qualifications

  • Demonstrable success as a sales consultant or similar role within a luxury brand environment
  • Excellent written and verbal communication skills in English
  • Proven sales ability with measurable results
  • Knowledge and understanding of the luxury market, customer service standards, and fashion
  • Ability to multi-task and effectively manage competing priorities
  • Proactive mindset with strong initiative in anticipating client needs
  • Commitment to respecting customers and consistently exceeding expectations

Skills

Luxury retail sales Customer service excellence Product knowledge development Client relationship management Stock management and inventory control Visual merchandising awareness Point-of-sale systems Team collaboration Communication and presentation

Experience

Demonstrable experience as a sales consultant within a luxury brand or high-end retail environment is essential. Candidates should bring a proven track record of driving sales, building client relationships, and delivering exceptional customer service in luxury goods contexts.

Education

No specific formal education level stated; however, strong communication literacy and numeracy are implicit in the role requirements.

Workplace

This position is based in Manchester, England, UK.

Culture

Capri cultivates a diverse and inclusive workplace that values differences and fosters professional growth. The environment is brand-focused and collaborative, balancing creative energy with commercial discipline typical of a global luxury group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Jimmy Choo, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Style Consultant», «Retail Consultant», «Sales Consultant», «Customer Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.