Jimmy Choo Sales Associate

About Jimmy Choo

Jimmy Choo is an international luxury accessories maison renowned for women’s shoes and a full range of leather goods, scarves, eyewear and fragrance. Operating a global retail network and wholesale footprint, the brand sits within the Capri Holdings luxury fashion group and is recognised for its glamorous aesthetic, craftsmanship-led product and focus on elevated client service.

Role & Responsibilities

• Deliver exceptional, personalised client service at every touchpoint by following the brand’s Selling Ceremony and luxury service standards.
• Represent and uphold the Jimmy Choo luxury image through impeccable grooming, professional demeanour and polished presentation.
• Develop in-depth product knowledge — construction, materials, care and design — to advise clients confidently and convert sales.
• Build, maintain and grow a personal client database to drive repeat visits, clienteling and long-term loyalty.
• Manage point-of-sale transactions, returns and customer enquiries in accordance with company and host-store policies.
• Support stock replenishment and accurate stock control procedures, participating in stock takes and inventory reconciliation as required.
• Ensure merchandise presentation conforms to visual merchandising standards and maintain cleanliness and order across the concession.
• Proactively identify and resolve customer complaints, escalating to management when necessary to secure satisfactory outcomes.
• Contribute ideas to improve concession performance and actively pursue individual and store KPIs and sales targets.
• Attend store meetings and training sessions, and represent the brand at promotional events and in-store activations.

Qualifications

• Proven success as a sales consultant within a luxury or premium fashion brand.
• Excellent verbal and written communication skills; fluent English required.
• Demonstrable retail sales ability with a track record of meeting or exceeding targets.
• Sound knowledge of the luxury market, fashion trends and high-touch customer service expectations.
• Ability to prioritise competing demands, work collaboratively in a team and demonstrate initiative in client care.

Skills

Experience

Proven retail experience within a luxury or premium fashion environment, demonstrating strong sales results, client acquisition and retention; experience working on a concession or within a department-store environment is advantageous.

Education

Secondary education (GCSEs or equivalent) required; vocational or retail/fashion-related training is advantageous.

Workplace

Culture

Jimmy Choo cultivates a high‑energy, client-focused retail culture where glamour, attention to detail and personal presentation are paramount. As part of the Capri Holdings group, the brand emphasises professional development, rigorous service standards and collaboration across a global retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.