Jimmy Choo Sales Associate
Jimmy Choo Sales Associate in Manchester — full-time luxury retail role focused on clienteling, sales and visual merchandising.
Overview
Jimmy Choo is an internationally recognised luxury footwear and accessories house known for glamorous design and high-touch service. The brand operates within Capri Holdings, benefiting from a global network of fashion maisons while maintaining a boutique retail ethos focused on craftsmanship, presentation and client relationships.
Role & Responsibilities
- Deliver exceptional, personalised customer service at every touchpoint, following the brand's Selling Ceremony to maximise conversion and loyalty.
- Represent the Jimmy Choo image through impeccable grooming, professional demeanour and adherence to dress code.
- Develop and maintain expert product knowledge — construction, materials, care and design — to advise clients accurately.
- Build, maintain and proactively grow a personal client database to drive repeat visits and long-term relationships.
- Meet and exceed individual and store sales KPIs through active selling, clienteling and follow-up.
- Ensure merchandise presentation meets visual merchandising (VM) standards and maintain concession cleanliness and tidiness.
- Manage stock operations: replenish merchandise according to procedures, support stock takes and maintain stock record accuracy.
- Resolve customer complaints promptly and escalate appropriately, proposing solutions to preserve the client relationship.
- Support store management with back‑of‑house tasks and administrative duties as required and participate in training and store meetings.
- Represent the brand at in-store and promotional events and contribute ideas to improve concession performance.
- Comply with Retail Excellence procedures, host store policies, and all health, safety and security protocols.
Qualifications
- Proven success as a sales consultant within a luxury brand or high-end retail environment.
- Fluent English with excellent written and verbal communication skills.
- Demonstrable sales ability with a track record of meeting or exceeding targets.
- Strong clienteling skills and experience managing a personal customer database.
- Sound knowledge of the luxury market, fashion trends and customer service standards.
- Ability to manage competing priorities, remain professional under pressure and demonstrate initiative.
- Professional presentation and alignment with the Jimmy Choo luxury image.
Skills
Experience
Demonstrable experience as a sales consultant within a luxury or premium retail brand, with a proven record of achieving sales targets, building client relationships and participating in store operations.
Education
High school diploma or equivalent; vocational qualification in retail, customer service or fashion is desirable but not mandatory.
Workplace
This position is based in Manchester, England, UK. Cerulean lists 23 open roles in Manchester, including 2 posted recently. The broader England area accounts for 593 active listings on Cerulean, 54 of which are new. In UK as a whole, Cerulean currently features 627 open positions, with 54 posted this week.
Culture
Jimmy Choo cultivates a glamorous, client-focused retail culture where presentation, service excellence and teamwork are paramount. The brand emphasises professional development through training and expects employees to deliver a high-touch luxury experience while adhering to inclusive recruitment and equal opportunity practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.