Jimmy Choo Sales Associate

About Jimmy Choo

Jimmy Choo is an internationally recognised luxury footwear and accessories maison known for glamorous design, meticulous craftsmanship and high-touch retail experiences. The brand operates global boutiques and wholesale partners and is part of the Capri Holdings Limited group, which supports international retail, training and brand development.

Role & Responsibilities

• Deliver exceptional, personalised customer service at every touchpoint by applying the brand’s Selling Ceremony and luxury service standards.
• Project the Jimmy Choo image through impeccable grooming, professional conduct and polished client interactions.
• Develop and maintain deep product knowledge — construction, materials, care and design — to advise clients confidently.
• Build, grow and manage a personal client database to maximise repeat business and long-term loyalty.
• Resolve customer enquiries and complaints promptly, investigating issues and recommending solutions to store management when required.
• Support stock replenishment, maintain accurate stock records and participate in periodic stock takes according to company procedures.
• Ensure merchandise presentation meets visual merchandising (VM) standards and maintain overall store tidiness and presentation.
• Represent the brand at in-store and external promotional events and activities as required.
• Support back-of-house and administrative tasks for store management and demonstrate flexibility to perform ad-hoc duties that support outlet performance.

Qualifications

• Proven success as a sales consultant within a luxury brand, ideally in footwear or ready-to-wear.
• Fluent English and fluent Chinese (Mandarin/Cantonese language skills specified).
• Excellent written and verbal communication and interpersonal skills.
• Proven ability to manage multiple priorities and meet individual and store KPIs.
• Strong clienteling skills with experience building and maintaining a customer database.
• Professional demeanour, self-motivation and a consistent focus on exceeding customer expectations.

Skills

Experience

Demonstrable track record of success in luxury retail sales, preferably within footwear or ready-to-wear; experience in achieving sales targets and managing high-value clientele is required.

Education

Secondary education (high school diploma) or equivalent; vocational training in retail, fashion or luxury brand management is advantageous.

Workplace

Culture

The workplace emphasises a high‑touch, client‑centric culture where presentation, service excellence and product knowledge are paramount. As part of Capri Holdings, the brand offers a fast‑paced boutique environment with a strong focus on training, teamwork and brand stewardship.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.