Jimmy Choo Sales Associate
Jimmy Choo Sales Associate — Full-time boutique role in London delivering luxury client service, clienteling and achieving sales targets.
Overview
Jimmy Choo is a globally recognised luxury fashion house renowned for glamorous footwear, handbags and accessories. The brand is part of Capri Holdings Limited and operates boutiques in premium retail locations worldwide. As an employer, Jimmy Choo emphasises high standards of client service, product expertise and visual presentation consistent with a luxury retail environment.
Role & Responsibilities
- Deliver exceptional, personalised customer service following the company’s Selling Ceremony to exceed client expectations.
- Embody and communicate the Jimmy Choo luxury lifestyle through appearance, conduct and service standards.
- Develop and maintain in-depth product knowledge — construction, materials, care and design — to advise clients authoritatively.
- Build, grow and manage a personal client database to drive repeat visits and long-term loyalty.
- Investigate and resolve customer complaints promptly, liaising with store management to deliver satisfactory outcomes.
- Replenish merchandise and maintain accurate stock records in line with company procedures and stock control policies.
- Participate in regular stock takes and support inventory reconciliations.
- Ensure merchandise presentation meets Visual Merchandising (VM) standards and maintain boutique tidiness and cleanliness.
- Represent Jimmy Choo at promotional and brand events, supporting store initiatives.
- Strive to meet individual and store KPIs and sales targets; proactively contribute ideas to improve boutique performance.
- Comply with Retail Excellence procedures, company policies and health & safety/security protocols.
- Support the Store Manager and Assistant Manager with back-of-house, administrative and ad-hoc duties as required.
Qualifications
- Proven success as a sales consultant within a luxury brand or premium retail environment.
- Excellent verbal and written communication skills.
- Fluent English; additional languages are advantageous.
- Demonstrable retail sales skills with a track record of meeting or exceeding targets.
- Strong knowledge and understanding of the luxury market, customer service expectations and fashion product categories.
- Ability to prioritise competing demands, remain professional under pressure and proactively anticipate client needs.
Skills
Experience
Proven track record of successful sales performance within a luxury or premium brand, with experience in clienteling, achieving sales targets and working in boutique retail operations.
Education
High school diploma or equivalent; retail, hospitality or fashion-related qualifications are desirable but not mandatory.
Workplace
This position is based in London, England, UK. Cerulean lists 473 open roles in London, including 43 posted recently. The broader England area accounts for 593 active listings on Cerulean, 54 of which are new. In UK as a whole, Cerulean currently features 627 open positions, with 54 posted this week.
Culture
Jimmy Choo maintains a polished, client-focused boutique culture where attention to detail, product expertise and a high standard of personal presentation are expected. As part of Capri Holdings, the brand emphasises professional development, inclusivity and an accessible recruitment process with reasonable accommodations for candidates.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.