Jimmy Choo Sales Associate

About Jimmy Choo

Capri is a global luxury fashion group that manages a portfolio of premium lifestyle brands. The organisation operates internationally across retail, wholesale and digital channels and is known for combining creative heritage with commercial rigor. As an employer, Capri positions itself as a fast-moving, brand-driven organisation within the luxury sector.

Role & Responsibilities

• Deliver exceptional customer service through application of the Selling Ceremony, consistently exceeding client expectations
• Cultivate comprehensive product knowledge encompassing construction, materials, care, and design heritage
• Build, develop, and maintain a personal client database to drive repeat visits and foster customer loyalty
• Promptly resolve customer complaints through investigation, solution development, and appropriate recommendations to management
• Execute stock replenishment according to company procedures whilst maintaining accurate inventory records
• Support stock takes and participate in merchandise presentation to ensure visual merchandising standards
• Attend all store meetings and training events, fostering effective team communication
• Represent Jimmy Choo during promotional events and external brand activities
• Ensure boutique tidiness, merchandise presentation, and visual displays reflect brand standards at all times
• Contribute ideas and suggestions to enhance boutique performance across all operational aspects
• Monitor and actively work toward key performance indicators to increase boutique and individual target achievement
• Implement required procedures, standards, and policies as outlined in Retail Excellence guidelines
• Communicate potential health and safety concerns to Store Manager and comply with brand security procedures
• Support Store Manager and Assistant Manager in back-of-house and administrative operations as required
• Demonstrate flexibility in performing ad-hoc duties necessary for successful boutique operations

Qualifications

• Demonstrable success as a sales consultant within a luxury brand environment
• Excellent written and verbal communication skills
• Fluent English proficiency
• Demonstrable sales skills with proven ability to close transactions
• Deep knowledge and understanding of the luxury market, customer service standards, and fashion industry
• Ability to successfully manage multiple demands and competing priorities
• Ability to proactively identify and pre-empt client needs
• Consistent demonstration of respect, politeness, and commitment to exceeding customer expectations
• Innovation and initiative in establishing customer care standards

Skills

Experience

Demonstrable success gained as a sales consultant within a luxury brand environment is required. Candidates should possess proven sales skills and a comprehensive understanding of luxury market dynamics and customer service excellence within a fashion retail context.

Education

Secondary education or equivalent is typically expected; further qualifications in retail, sales, or luxury brand management are advantageous but not essential.

Workplace

Compensation

The base compensation for this position ranges from EUR 21,000 to EUR 36,000 per annum.

Culture

Capri cultivates a diverse and inclusive workplace that values differences and fosters professional growth. The environment is brand-focused and collaborative, balancing creative energy with commercial discipline typical of a global luxury group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.