Jimmy Choo Sales Associate

About Jimmy Choo

Capri is a global luxury fashion group that manages a portfolio of premium lifestyle brands. The organisation operates internationally across retail, wholesale and digital channels and is known for combining creative heritage with commercial rigor. As an employer, Capri positions itself as a fast-moving, brand-driven organisation within the luxury sector.

The Sales Associate represents Jimmy Choo in Florence, delivering exceptional client service, developing customer loyalty and supporting sales, stock control, visual merchandising and boutique operations. The role is full-time.

Role & Responsibilities

• Deliver exceptional customer service that exceeds expectations by following the Selling Ceremony.
• Reflect Jimmy Choo’s luxury lifestyle image through customer service, attitude, grooming, dress and behaviour.
• Develop detailed product knowledge, including construction, materials, care and design, to provide knowledgeable customer service.
• Build, develop and maintain a personal client database to encourage repeat visits and customer loyalty.
• Resolve customer complaints promptly by investigating issues, developing solutions and making appropriate recommendations to store management.
• Replenish stock in accordance with company procedures and policies.
• Maintain effective stock controls to ensure continued supply and accurate stock records.
• Participate in and support team stocktakes as required.
• Attend and contribute to store meetings and training events, maintaining effective communication.
• Participate in and represent Jimmy Choo at promotional events and activities.
• Ensure merchandise presentation reflects visual merchandising standards and that the boutique remains tidy and clean.
• Contribute ideas and suggestions to improve boutique performance.
• Monitor key performance indicators and work to improve boutique performance and achieve individual and store targets.
• Implement and follow procedures, standards and policies outlined in Retail Excellence and communicated by the company.
• Communicate potential health and safety issues to the Store Manager and comply with Jimmy Choo safety and security procedures.
• Support the Store Manager and Assistant Manager with back-of-house and administrative operations as requested.
• Support store management with other ad hoc duties reasonably required to run the boutique successfully.

Qualifications

• Demonstrated success as a sales consultant within a luxury brand.
• Excellent written and verbal communication skills.
• Fluent English; additional languages are beneficial.
• Demonstrable sales skills.
• Knowledge and understanding of the luxury market, customer service and fashion.
• Ability to manage multiple demands and competing priorities.
• Proactive approach to anticipating client needs.
• Respectful and polite manner, with a record of exceeding customer expectations.
• Innovation and initiative in setting customer care standards.
• Enthusiastic, self-confident and self-motivated.
• Ability to understand and represent Jimmy Choo’s luxury lifestyle image.
• Professionalism in all circumstances.
• Willingness to go the extra mile to achieve targets.

Skills

Experience

Demonstrated success as a sales consultant within a luxury brand.

Workplace

Compensation

The base compensation for this position ranges from EUR 26,000 to EUR 35,000 per annum.

Culture

Capri cultivates a diverse and inclusive workplace that values differences and fosters professional growth. The environment is brand-focused and collaborative, balancing creative energy with commercial discipline typical of a global luxury group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.