Jimmy Choo Sales Assistant

Overview

Jimmy Choo is an internationally recognized luxury footwear and accessories house known for its glamorous aesthetic and red-carpet clientele. The brand operates boutiques globally and is part of Capri Holdings, a multi-brand luxury group. As an employer, Jimmy Choo emphasizes craftsmanship, elevated customer service and a refined retail experience aligned with its luxury positioning.

Role & Responsibilities

• Deliver exceptional, personalised customer service at every touchpoint by following the brand's Selling Ceremony and clienteling standards.
• Represent and embody the Jimmy Choo luxury image through professional grooming, behaviour and presentation.
• Develop and maintain detailed product knowledge — materials, construction, care and design — to advise clients authoritatively.
• Build, grow and manage a personal client database to drive repeat business, loyalty and long-term relationships.
• Resolve customer queries and complaints promptly, escalating to store management when appropriate and proposing effective solutions.
• Support inventory processes: replenish stock, maintain accurate stock records, participate in stock takes and follow stock-control procedures.
• Ensure merchandise presentation meets visual merchandising standards and maintain boutique tidiness and cleanliness at all times.
• Contribute ideas to improve boutique performance and actively pursue individual and store KPIs and sales targets.
• Attend and engage in store meetings, training events and promotional activities; represent the brand at events as required.
• Support store management with back-of-house and administrative duties and undertake ad-hoc tasks to ensure smooth boutique operations.

Qualifications

• Proven success as a sales consultant within a luxury fashion or accessories brand.
• Fluent in German and English (spoken and written). Additional languages advantageous.
• Excellent verbal and written communication skills with strong interpersonal presence.
• Demonstrable sales skills with a track record of achieving targets and developing client relationships.
• Strong understanding of the luxury market, fashion trends and customer service expectations.
• Ability to manage multiple priorities, work collaboratively in a team and remain professional under pressure.
• High standard of personal presentation and commitment to representing the brand image.

Skills

Experience

Demonstrable retail sales experience within the luxury sector; proven track record as a sales consultant or advisor with measurable results in client development and sales performance. Prior boutique or branded-store experience preferred.

Education

Secondary education (high school diploma) required; vocational training or qualifications in retail, fashion, hospitality or a related discipline preferred.

Workplace

Culture

The boutique environment reflects Jimmy Choo’s glamorous, client-focused DNA: fast-paced, highly polished and service-led. Teams operate with a collaborative, performance-driven mindset and place strong emphasis on professional presentation, product knowledge and ongoing retail training.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.