Jimmy Choo Sales Advisor

About Jimmy Choo

Capri is a global luxury fashion group that manages a portfolio of premium lifestyle brands. The organisation operates internationally across retail, wholesale and digital channels and is known for combining creative heritage with commercial rigor. As an employer, Capri positions itself as a fast-moving, brand-driven organisation within the luxury sector.

The Sales Associate delivers exceptional service and product expertise while developing client relationships, supporting sales targets, stock control, visual merchandising, and boutique operations at Jimmy Choo in Serravalle Scrivia. This is a part-time role.

Role & Responsibilities

• Deliver exceptional customer service that exceeds expectations by following the Selling Ceremony.
• Represent Jimmy Choo’s luxury lifestyle image through customer service, attitude, grooming, dress, and behaviour.
• Develop detailed product knowledge, including construction, materials, care, and design, to provide knowledgeable customer service.
• Build, develop, and maintain a personal client database to encourage repeat visits and customer loyalty.
• Resolve customer complaints promptly by investigating issues, developing solutions, and making appropriate recommendations to store management.
• Replenish stock in accordance with company procedures and policies.
• Maintain effective stock controls to support continuity of supply and accurate stock records.
• Participate in and support stocktakes as required.
• Attend and participate in store meetings and training events, maintaining effective communication.
• Participate in and represent Jimmy Choo at promotional events and activities.
• Ensure merchandise presentation reflects visual merchandising standards and maintain the boutique’s tidiness and cleanliness.
• Contribute ideas and suggestions to improve all aspects of boutique performance.
• Monitor key performance indicators and work to improve boutique performance and achieve individual and store targets.
• Implement and follow the procedures, standards, and policies set out in Retail Excellence and communicated by the company.
• Report potential health and safety issues to the Store Manager and comply with Jimmy Choo’s safety and security procedures.
• Support the Store Manager and Assistant Manager with back-of-house and administrative operations as requested.
• Support store management with other ad hoc duties reasonably required for the successful operation of the boutique.

Qualifications

• Demonstrated success as a sales consultant within a luxury brand.
• Excellent written and verbal communication skills.
• Fluent English; additional European languages are beneficial.
• Demonstrable sales skills.
• Knowledge and understanding of the luxury market, customer service, and fashion.
• Ability to manage multiple demands and competing priorities.
• Proactively identify opportunities to anticipate client needs.
• Show respect and politeness, and regularly exceed customer expectations.
• Demonstrate innovation and initiative in setting customer care standards.
• Be enthusiastic, self-confident, and self-motivated.
• Understand and represent Jimmy Choo’s luxury lifestyle image.
• Maintain professionalism in all circumstances.
• Be prepared to go the extra mile to achieve targets.

Skills

Experience

Demonstrated success as a sales consultant within a luxury brand.

Workplace

Compensation

The base compensation for this position ranges from EUR 26,000 to EUR 35,000 per annum.

Culture

Capri cultivates a diverse and inclusive workplace that values differences and fosters professional growth. The environment is brand-focused and collaborative, balancing creative energy with commercial discipline typical of a global luxury group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.