Jimmy Choo Sales Advisor
Jimmy Choo seeks a Sales Associate in Serravalle Scrivia, Italy — deliver exceptional luxury client service and drive boutique sales performance.
Overview
Jimmy Choo is an internationally recognised luxury footwear and accessories house known for glamorous design and meticulous craftsmanship. As part of Capri Holdings Limited, the brand operates within a global portfolio of luxury labels and offers a retail environment focused on premium client service, refined presentation and commercial excellence.
Role & Responsibilities
- Deliver exceptional, personalised customer service according to the company's Selling Ceremony to maximise conversion and basket value.
- Build, develop and maintain a private client database to ensure repeat visits, client loyalty and long-term relationships.
- Acquire and maintain deep product knowledge (construction, materials, care, design) to advise clients confidently and authoritatively.
- Achieve individual and store sales targets by actively managing KPIs and contributing to boutique commercial performance.
- Ensure merchandise presentation meets Visual Merchandising (VM) standards and maintain boutique tidiness and luxury image at all times.
- Manage stock operations including replenishment, stock control and participation in stock takes following company procedures.
- Resolve customer complaints promptly by investigating, proposing solutions and escalating to store management when appropriate.
- Support store management with back-of-house and administrative tasks, attend store meetings and complete required training.
- Represent the brand at in-store and external promotional events and contribute ideas to improve boutique performance.
- Comply with Retail Excellence procedures, Health & Safety and all Jimmy Choo policies and standards.
Qualifications
- Demonstrable success as a sales consultant within a luxury brand or equivalent high-end retail environment.
- Fluent English (spoken and written); additional European languages are advantageous.
- Excellent written and verbal communication and interpersonal skills.
- Proven sales ability with a track record of meeting or exceeding targets and KPIs.
- Strong knowledge and understanding of the luxury market, customer service expectations and fashion trends.
- Ability to manage multiple priorities, remain professional under pressure and proactively pre-empt client needs.
- Impeccable personal presentation and the capacity to represent the Jimmy Choo luxury lifestyle image.
Skills
Experience
Proven experience working as a sales consultant in a luxury retail boutique, with demonstrated sales results, client development skills and familiarity with store operations and VM standards.
Education
High school diploma or equivalent; post-secondary study in fashion, retail management or related discipline preferred but not required.
Workplace
This position is based in Serravalle Scrivia, Piedmont, Italy, within easy reach of Genoa. Cerulean lists 15 open roles in Serravalle Scrivia, including 6 posted recently. The broader Piedmont area accounts for 93 active listings on Cerulean, 8 of which are new. In Italy as a whole, Cerulean currently features 1.378 open positions, with 64 posted this week.
Culture
Jimmy Choo cultivates a glamorous, client-facing retail culture that emphasises craftsmanship, impeccable presentation and elevated customer experiences. The boutique environment rewards commercial acumen, collaborative teamwork and a commitment to brand standards across service, visual merchandising and client engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.