Jimmy Choo Sales Advisor
Jimmy Choo Sales Associate in Munich — full-time luxury retail role delivering high-touch client service, VM excellence and sales performance.
Overview
Jimmy Choo is an internationally recognised luxury footwear and accessories house renowned for couture-quality shoes, handbags and accessories. The brand operates globally through boutiques and concessions and is part of Capri Holdings, a multi-brand luxury fashion group. As an employer it emphasises craftsmanship, high-touch client service and aspirational brand presentation.
Role & Responsibilities
- Deliver exceptional, personalised customer service at all times by following the brand's Selling Ceremony.
- Represent the Jimmy Choo lifestyle through impeccable grooming, professional conduct and adherence to dress code.
- Develop and maintain in-depth product knowledge (construction, materials, care and design) to advise clients authoritatively.
- Build, maintain and proactively utilise a client database to drive repeat visits, loyalty and lifetime value.
- Achieve and continuously strive to exceed individual and store KPIs and sales targets through proactive selling and clienteling.
- Ensure merchandise presentation meets Visual Merchandising (VM) standards and maintain overall concession tidiness.
- Support stock management activities including replenishment, stock accuracy control, regular stock takes and back-of-house operations.
- Investigate and resolve customer complaints promptly and escalate to store management when appropriate.
- Participate in store meetings, training sessions and promotional events, representing the brand at customer-facing activities.
- Comply with Retail Excellence procedures, Host store policies and health & safety and support administrative tasks as requested.
Qualifications
- Proven success working as a sales consultant within a luxury fashion or premium accessories brand.
- Demonstrable sales results and strong clienteling capabilities.
- Excellent written and verbal communication skills; fluent English.
- Professional presentation and the ability to represent a luxury lifestyle image.
- Ability to manage multiple priorities, remain composed under pressure and work collaboratively within a team.
- Flexibility to support ad-hoc store requirements and participate in out-of-hours events or stock takes.
Skills
Experience
Demonstrable success as a sales consultant within a luxury brand, with practical experience in client development, meeting sales targets and participating in day-to-day store operations including stock control and merchandising.
Education
High school diploma or equivalent; vocational or retail sales qualification in fashion, luxury goods or hospitality is advantageous.
Workplace
This position is based in Munich, Bavaria, Germany. Cerulean lists 103 open roles in Munich, including 8 posted recently. The broader Bavaria area accounts for 123 active listings on Cerulean, 8 of which are new. In Germany as a whole, Cerulean currently features 398 open positions, with 21 posted this week.
Culture
Jimmy Choo cultivates a glamorous, client-focused retail culture that emphasises craftsmanship, impeccable presentation and high-touch service. Teams operate in a fast-paced, internationally minded environment where professionalism, initiative and refined clienteling are rewarded.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.