Jimmy Choo Retail Operations Manager, Global
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- £37,000–40,000/year
- Department
- Retail & Boutique Operations
- Posted
- Sep 29, 2026
About Jimmy Choo
Capri is a global luxury fashion group that manages a portfolio of premium lifestyle brands. The organisation operates internationally across retail, wholesale and digital channels and is known for combining creative heritage with commercial rigor. As an employer, Capri positions itself as a fast-moving, brand-driven organisation within the luxury sector.
A strategic operational leadership role supporting the Global Retail Operations Senior Director in driving consistency and excellence across all regional store networks worldwide. The position bridges global strategy with regional execution, embedding best-in-class processes, managing store lifecycle projects, and strengthening cross-functional collaboration to enhance operational performance and customer experience at scale.
Role & Responsibilities
- Support the development and rollout of global retail operations processes, ensuring consistency and scalability across all markets
- Identify inefficiencies and drive continuous improvement initiatives to simplify ways of working
- Support global change programmes, ensuring adoption of new tools, processes, and operational standards
- Act as a key contact for regional teams, supporting resolution of operational challenges
- Partner closely with the Global Retail Operations Director to translate strategy into clear execution plans
- Coordinate with regional teams (EMEA, Americas, APAC, Middle East) to ensure consistent implementation of global initiatives
- Track progress of key projects and highlight risks, gaps, and opportunities
- Provide structured feedback and insights from regions to shape global strategy
- Support delivery of global store projects, including openings, refurbishments, relocations, and closures
- Coordinate timelines, operational readiness, and cross-functional inputs to ensure seamless execution
- Ensure stores are fully prepared from an operational, systems, and process perspective
- Act as a central connector across Retail, IT, Finance, Supply Chain, Inventory, HR, Loss Prevention, and Health & Safety
- Support optimisation of store systems, POS, and digital tools in partnership with IT
- Partner with Finance on budgeting, forecasting, and operational reporting
- Streamline global store communications to ensure clarity and consistency
- Support global approach to facilities, maintenance, and utilities, ensuring alignment with brand standards
- Coordinate supplier performance, SLAs, and compliance across regions
- Identify opportunities to drive cost efficiencies and improve service levels
- Partner with Procurement and Finance to optimise operational spend
- Support the implementation of global policies related to Loss Prevention, Health & Safety, and compliance
- Ensure stores operate within legal and company standards across all regions
- Contribute to risk mitigation strategies, including stock loss, security, and operational risks
- Consolidate global retail operations reporting, providing clear and actionable insights
- Analyse operational performance, identifying trends and improvement opportunities
- Support leadership reporting with data-driven recommendations
Qualifications
- Significant experience in retail operations within a multi-channel, international environment
- Strong understanding of store operations, systems, and retail processes
- Proven ability to support global projects and drive operational improvements at scale
- Excellent stakeholder management, with the ability to influence across regions and functions
Skills
Experience
Significant experience in retail operations within a multi-channel, international environment, with demonstrated success supporting global projects and driving operational improvements at scale.
Workplace
The successful candidate will be located in London, England, UK.
Compensation
The base compensation for this position ranges from GBP 37,000 to GBP 40,000 per annum.
Culture
Capri cultivates a diverse and inclusive workplace that values differences and fosters professional growth. The environment is brand-focused and collaborative, balancing creative energy with commercial discipline typical of a global luxury group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Jimmy Choo, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Global Store Operations Manager», «Retail Operations Coordinator», «Global Retail Programme Manager», «Operations Excellence Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.