Jimmy Choo CRM Officer

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Location
South Korea
└Seoul
└Seoul
Employment
Full-Time
Seniority
Mid-Level
Posted
Mar 31, 2026

About Jimmy Choo

Capri Holdings Limited is a global luxury fashion group that owns and operates prominent brands across apparel, accessories and footwear. The group combines creative design and international retail expertise, operating in wholesale, retail and digital channels. As an employer it attracts candidates seeking a fast-paced, brand-led environment rooted in craftsmanship and global market exposure.

Capri Holdings — CRM Officer in Seoul. Lead CRM campaigns, VIP & loyalty program management and analytics to grow customer retention.

Role & Responsibilities

  • Plan, manage and execute DM and CRM campaigns end-to-end, including segmentation, creative coordination, deployment and post-campaign analysis.
  • Develop and maintain CRM analytics, operational reports and management dashboards to inform decision-making and measure campaign ROI.
  • Oversee daily operational management of CRM service providers and third-party vendors to ensure timely, accurate execution of campaigns and promotions.
  • Design, implement and enhance VIP and loyalty programs — define benefits, services, partner relationships, communications, KPIs and reporting frameworks.
  • Drive data strategy initiatives: enhance database quality, improve data collection, lead customer profiling and segmentation, and integrate analytics for customer insights.
  • Manage omnichannel loyalty program activities (online and offline), including collateral planning, rollout processes and partner coordination.
  • Provide ad hoc project leadership as assigned by the Marketing & PR Director, supporting cross-functional initiatives that impact customer retention and growth.

Qualifications

  • Bachelor’s degree in marketing or a related discipline.
  • 5–7 years’ experience in CRM and loyalty program management (Officer level) with demonstrable, accountable results.
  • Proven hands-on experience managing VIP programs and executing customer loyalty initiatives.
  • Excellent command of written and spoken English.
  • High proficiency in Excel and PowerPoint; strong analytical and presentation skills.

Skills

CRM CRM analytics VIP/loyalty program management Data management Customer segmentation Excel PowerPoint Presentation and interpersonal skills

Experience

5–7 years of progressive experience in customer relationship management and loyalty programs, with hands-on responsibility for VIP program development, campaign execution and analytics-driven reporting.

Education

Bachelor’s degree in Marketing or a relevant discipline.

Workplace

The role is situated in Seoul, Seoul, South Korea.

Culture

The employer operates within the global luxury fashion sector, combining creative brand heritage with commercial and digital sophistication. The workplace is collaborative, fast-paced and results-oriented, with an emphasis on creativity, craftsmanship and data-driven customer engagement. Recruitment practices are inclusive, and reasonable accommodations are provided during the hiring process.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Jimmy Choo, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «CRM Specialist», «Loyalty & CRM Executive», «Customer Loyalty Officer», «CRM Campaign Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.