Jimmy Choo Boutique Sales Consultant

About Jimmy Choo

Jimmy Choo is an internationally recognised luxury footwear and accessories house known for its glamorous aesthetic and craftsmanship. The brand operates within the global luxury network of Capri Holdings and maintains a portfolio of high-end boutiques and department store concessions worldwide, offering a client-focused, design-led retail experience.

Role & Responsibilities

• Deliver exceptional, personalised customer service by applying the brand's Selling Ceremony to every client interaction.
• Embody and project the Jimmy Choo luxury lifestyle through professional appearance, conduct and service standards.
• Develop and maintain expert product knowledge — construction, materials, care and design — to advise clients confidently.
• Build and maintain a personal client database to drive repeat visits and long-term loyalty.
• Resolve customer concerns promptly and professionally, escalating to store management when appropriate.
• Support stock operations including replenishment, stock control, accuracy of records and participation in stock takes.
• Ensure merchandise presentation adheres to Visual Merchandising (VM) standards and maintain boutique tidiness.
• Attend store meetings and training events; represent the brand during promotional activities and events.
• Support back-of-house and administrative tasks as requested by the Store Manager and Assistant Manager.
• Adhere to company retail procedures and policies (Retail Excellence) and report Health & Safety issues as required.

Qualifications

• Proven success as a sales consultant within a luxury brand or high-end boutique environment.
• Excellent verbal and written communication skills; fluent English is required.
• Demonstrable retail sales skills with a track record of meeting or exceeding KPIs and targets.
• Strong clienteling ability and a proactive approach to anticipating client needs.
• Professional demeanour, polished presentation and a commitment to delivering superior customer care.
• Ability to manage multiple priorities, work collaboratively within a team and show initiative.

Skills

Experience

Demonstrable success working as a sales consultant within a luxury fashion or accessories brand, with evidence of achieving sales targets and building a repeat client base.

Education

High school diploma or equivalent; vocational training or certification in retail, sales or fashion is advantageous.

Workplace

Culture

Jimmy Choo boutiques operate in a high-energy, client-centric environment where attention to detail, refinement and personal service are paramount. As part of Capri Holdings, the brand emphasises professional development, brand stewardship and collaborative boutique teams that deliver a premium retail experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.