Jil Sander Store Manager

About Jil Sander

Jil Sander, a distinguished name in the luxury fashion industry, is renowned for its commitment to design, quality, and functionality. As part of the OTB Fashion Group, Jil Sander offers a progressive and experimental approach to fashion, creating an enduring wardrobe that seamlessly blends contrasting elements. The brand, established in 1968 by Mrs. Jil Sander and currently directed by Simone Bellotti, is celebrated for its collaborations with artists and artisans, enhancing its visionary depth.

Role & Responsibilities

• Translate business strategy into actions that deliver sales and financial targets; develop the store strategy and annual action plan with a clear roadmap for expected sales and financial results.
• Communicate and track store sales and KPIs, providing context for business results.
• Review monthly profit and loss reports and develop expense-control action plans as needed; monitor and control expenses against budget.
• Analyze business and product reports daily, weekly, and monthly to anticipate and respond to changes in business or merchandising performance.
• Lead recruitment, development, and performance management for the store team; foster an inspiring environment for engagement and learning.
• Ensure team members are trained in their responsibilities, aligned with store objectives and strategies, and informed about company policies and procedures.
• Identify individual strengths and development areas, and create targeted development plans for store personnel.
• Train and hold the team accountable to customer service standards; ensure staff are trained in POS transaction handling and cash management procedures.
• Lead and follow up on the clientele program, ensuring sales professionals develop and retain long-term clients; maintain consistently high clienteling standards across the store.
• Grow the existing customer database and ensure CRM execution meets company standards.
• Partner with the direct supervisor and store team to resolve customer issues to the customer's satisfaction.
• Oversee daily store operations, including logistics, stock flow, inventory control, and floor readiness, to keep the store fully operational.
• Apply Home Office store operations policies and procedures to maximize efficiency and protect business integrity.
• Maintain a clean, organized, well-maintained store that supports efficient operations and a comfortable shopping experience.
• Ensure accuracy in POS transactions, cash handling, and banking procedures; comply with banking and accounting policies.
• Review store schedules weekly to ensure appropriate floor coverage and disciplined payroll management.
• Manage store headcount and payroll budgets within company targets; use company scheduling tools proactively to optimize coverage, productivity, and business potential.
• Lead and monitor merchandise standards in alignment with company direction; manage best-seller and slow-seller performance and advocate for the store's commercial needs.
• Partner with the visual associate to manage merchandising for sales performance; implement visual standards and guidelines, maintaining product and display presentations to standard.

Qualifications

• 5+ years of experience in retail management or a related role.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Proficiency with Microsoft Office Suite or related software.
• Retail, luxury retail, or service-oriented organization experience preferred.
• Strong project management skills and the ability to prioritize in a fast-paced environment.
• Flexible availability, including weekends, holidays, and early or late shifts as needed.
• A previous client book preferred.
• Financial management experience.
• Ethical conduct and the ability to lead by example.
• Learning orientation and the ability to train and teach.
• Performance management capability.
• Leadership skills and comfort handling difficult conversations.
• Elevated market awareness and networking skills.
• Legal authorization to work in the United States at the time of application and ability to provide proof of employment eligibility upon request.

Skills

Experience

5+ years in retail management or a related role

Compensation

The base compensation for this position ranges from USD 150,000 to USD 175,000 per annum.

Culture

Jil Sander fosters an international and dynamic work environment where creativity and innovation are at the forefront. The company values collaboration and cross-functional teamwork, encouraging employees to contribute to the brand's vision and success.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.