Jil Sander Sales Supervisor

About Jil Sander

Jil Sander, a distinguished name in the luxury fashion industry, is renowned for its commitment to design, quality, and functionality. As part of the OTB Fashion Group, Jil Sander offers a progressive and experimental approach to fashion, creating an enduring wardrobe that seamlessly blends contrasting elements. The brand, established in 1968 by Mrs. Jil Sander and currently directed by Simone Bellotti, is celebrated for its collaborations with artists and artisans, enhancing its visionary depth.

Role & Responsibilities

• Lead the sales team in achieving and exceeding individual and store sales objectives, translating store targets into daily and weekly goals and setting individual expectations with Store Management.
• Analyze KPIs daily, weekly, monthly, and seasonally; maintain command of Net Sales, Sales vs. Goal, ATV, UPT, Conversion, Traffic, Client Acquisition and Retention, Repeat Client Sales, Full-Price Sell-Through, Appointment Generation and Conversion, and CRM Activity.
• Lead from the sales floor through active selling, clienteling, and product expertise; drive sales through cross-selling, complete-look selling, appointments, events, and client outreach.
• Partner with Store Management on action plans for underperforming KPIs or team members, and recognize individual and team achievements.
• Coach Client Advisors on selling skills, clienteling, product knowledge, and KPI performance through real-time floor coaching and regular one-to-ones; use sales and clienteling data to give objective, actionable feedback.
• Create individual development plans based on performance gaps and career aspirations, follow up on implementation, identify high-potential talent, support succession planning, and partner with Store Management on performance evaluations, talent assessments, and improvement plans.
• Build an energetic, collaborative, inclusive, high-performing sales culture; lead daily huddles to review prior-day results, communicate commercial priorities, and set team and individual focus.
• Assign floor coverage according to traffic and business needs, monitor client flow and selling opportunities, ensure clienteling takes place during non-selling periods, and close the day by reviewing results, opportunities, and follow-up actions with the team.
• Build trust through consistent communication and follow-through.
• Partner with Store Management and HR to identify staffing needs and participate in recruiting and candidate selection; interview candidates and assess selling ability, client orientation, cultural alignment, brand affinity, and growth potential.
• Deliver structured onboarding covering product knowledge, brand history, selling behaviors, CRM, POS, and operational standards; set clear 30/60/90-day expectations and monitor new-hire progress through regular feedback.
• Serve as the sales team's product and selling expert; lead product-knowledge sessions, role plays, and selling exercises, and partner with Retail Training on company initiatives.
• Reinforce brand storytelling, craftsmanship, materials, styling, and collection knowledge; ensure the team understands seasonal collections, launches, campaigns, and commercial priorities.
• Establish a strong clienteling culture and lead by example with a high-quality personal client book; regularly review CRM activity and clienteling KPIs and ensure client profiles are accurate and meaningful.
• Coach personalized outreach based on client preferences, purchase history, and behavior; drive appointments and prepare the team to maximize each opportunity.
• Develop strategies to grow client acquisition, retention, and repeat business; identify high-value client opportunities; support private appointments, events, launches, and trunk shows, and share client insights with Store Management.
• Hold the team accountable to elevated, personalized service standards consistent with brand positioning; observe client interactions, coach in real time, and model exceptional selling and service behaviors.
• Ensure client concerns are resolved quickly and professionally; build a culture focused on long-term relationships and post-purchase follow-up over transactional selling.
• Represent the brand professionally at appointments, events, and community and networking activities; build local relationships that generate brand awareness and new client opportunities.
• Coach the team to use inventory information to maximize selling opportunities; support product searches, transfers, reservations, holds, and special orders, and participate in cycle counts and physical inventories.
• Identify aged inventory, low-stock products, high-demand items, and client-specific opportunities, and escalate discrepancies.
• Uphold visual merchandising standards and maintain a client-ready sales floor and back-of-house; ensure the team follows POS, cash handling, inventory, loss prevention, safety, and security procedures.
• Support opening and closing procedures and accurate processing of returns, exchanges, transfers, repairs, and alterations; balance operational responsibilities with a strong sales-floor presence.
• Partner with the Store Manager and Assistant Store Manager to achieve store objectives; communicate sales, client, inventory, and talent insights to Store Management.
• Collaborate with Visual Merchandising, Operations, Retail Training, CRM, and Merchandising to execute company initiatives at store level; represent the sales team's needs and provide constructive feedback to leadership.

Qualifications

• At least 3 years of selling and leadership experience; fashion or retail experience preferred.
• Previous supervisory or leadership experience in fashion, luxury, specialty retail, hospitality, or another client-focused environment preferred.
• Previous experience in fashion, luxury, specialty retail, hospitality, or another client-focused environment preferred.
• Demonstrated success achieving individual and team sales objectives.
• Ability to coach, motivate, and develop others, give constructive feedback, and hold others accountable.
• Strong command of retail KPIs and commercial performance; commercial awareness and a working understanding of retail KPIs.
• Demonstrated clienteling and relationship-building skills.
• Sound decision-making in a fast-paced retail environment.
• Verbal and written communication skills, including active listening, to determine business goals and suggest ways to achieve them through human resource initiatives.
• Proficiency with CRM, POS, and clienteling platforms.
• Strong organizational skills and attention to detail.
• Availability to work a flexible retail schedule, including weekends, holidays, and special events.
• Analytical and problem-solving abilities with strong attention to detail.
• Strong project management and change management skills, with the ability to prioritize in a fast-paced environment.
• Must be legally authorized to work in the United States at the time of application and able to provide proof of employment eligibility upon request; employment is contingent on successful verification of this authorization in compliance with federal immigration laws.

Skills

Experience

At least 3 years of selling and leadership experience; fashion or retail experience preferred.

Compensation

The base compensation for this position ranges from USD 22 to USD 23 per hour.

Culture

Jil Sander fosters an international and dynamic work environment where creativity and innovation are at the forefront. The company values collaboration and cross-functional teamwork, encouraging employees to contribute to the brand's vision and success.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.