Jil Sander CRM & Client Experience Account
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 24, 2026
About Jil Sander
Jil Sander is a design-led luxury fashion house celebrated for its precision, minimalist aesthetic and refined approach to wardrobe essentials for women and men. The brand balances craft and innovation, collaborating regularly with artists and artisans to enrich its creative vision. Jil Sander is part of the OTB Fashion Group and operates with a global retail and wholesale footprint.
Jil Sander seeks a CRM & Client Experience Account in Milan to lead global omnichannel client activations and CRM strategy for the luxury fashion house.
Role & Responsibilities
- Lead the planning, budgeting and end-to-end execution of global omnichannel client activations to recruit, retain and upgrade clients.
- Design and implement structured omnichannel client journeys across 1-to-1 and 1-to-many touchpoints, ensuring coherent calendar planning, targeting and performance follow-up.
- Curate and deliver high-touch VIC/VIP experiences that deepen emotional connections and client loyalty.
- Own client database integrity and governance; define, monitor and analyse CRM KPIs (recruitment, retention, conversion, upgrading) to inform strategy.
- Coordinate regional rollout and local execution to guarantee consistent, brand-coherent client experiences across markets.
- Collaborate cross-functionally with Retail, Merchandising, Visual Merchandising, Marketing, eCommerce, BI and IT to align communications, assortment and reporting.
- Support global deployment and adoption of CRM and clienteling tools; partner with Training to equip store teams with guidelines and best practices.
- Source venues, partners and vendors for activations while maintaining cost efficiency and quality standards.
Qualifications
- Minimum 5 years' experience in CRM, clienteling or customer experience roles.
- Proven experience implementing omnichannel client journeys and activation programs; luxury retail experience preferred.
- Strong competency in CRM data governance, KPI definition and performance analysis.
- Proven stakeholder management skills across retail, marketing and eCommerce teams.
- Fluency in English, both written and spoken.
Skills
Experience
At least 5 years in CRM and/or Customer Experience roles, with demonstrable experience in omnichannel activations, client journeys and CRM programme management; prior exposure to the luxury sector strongly preferred.
Education
Bachelor's degree in Marketing, Business, Communications or a related field, or equivalent professional experience.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Culture
Jil Sander cultivates a culture of precision, restraint and creative collaboration, where craftsmanship and innovation coexist. As part of the OTB group, the maison emphasises international collaboration, artistic partnerships and meticulous attention to product and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Jil Sander, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Manager, CRM», «CRM & Clienteling Lead», «Client Activations Manager», «CRM Campaigns Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.