- Employment
- Part-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 9, 2026
About Jil Sander
Jil Sander, a distinguished name in the luxury fashion industry, is renowned for its commitment to design, quality, and functionality. As part of the OTB Fashion Group, Jil Sander offers a progressive and experimental approach to fashion, creating an enduring wardrobe that seamlessly blends contrasting elements. The brand, established in 1968 by Mrs. Jil Sander and currently directed by Simone Bellotti, is celebrated for its collaborations with artists and artisans, enhancing its visionary depth.
Jil Sander is seeking a part-time Client Advisor for its Harvey Nichols concession in London. The role focuses on customer relationships, in-store service, product knowledge, account management, and achieving personal and store sales goals.
Role & Responsibilities
- Welcome customers and provide an excellent in-store experience, identifying their needs and expectations and sharing information about products and current trends.
- Develop and maintain effective one-to-one customer relationships, including through digital tools.
- Maintain accurate records of key customer account activities, including contact names, special delivery requirements, product preferences, outstanding price quotes, previous order history, and sales follow-up information.
- Demonstrate brand and product knowledge acquired through the training programme, and stay up to date with the luxury environment and competitors.
- Achieve personal and store sales goals by managing customer accounts through all stages of the sales cycle and purchase process.
- Respond to direct and indirect product enquiries and seek to convert them into sales.
Qualifications
- Strong communication skills in English, including verbal, in-person, email, and SMS communication, and the ability to assist clients with personal care and empathy.
- Strong attention to detail.
- Results-driven and customer-focused approach.
- Time-management skills.
- Problem-solving skills.
- Omni-channel retail orientation.
- Flexible availability, including weekends and holidays.
- Back-of-house (BOH) knowledge.
- Proactivity, enthusiasm, fashion knowledge, and problem-solving ability.
Skills
Experience
3–4 years of experience in luxury fashion.
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Culture
Jil Sander fosters an international and dynamic work environment where creativity and innovation are at the forefront. The company values collaboration and cross-functional teamwork, encouraging employees to contribute to the brand's vision and success.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.