Jil Sander Client Advisor

About Jil Sander

Jil Sander, a distinguished name in the luxury fashion industry, is renowned for its commitment to design, quality, and functionality. As part of the OTB Fashion Group, Jil Sander offers a progressive and experimental approach to fashion, creating an enduring wardrobe that seamlessly blends contrasting elements. The brand, established in 1968 by Mrs. Jil Sander and currently directed by Simone Bellotti, is celebrated for its collaborations with artists and artisans, enhancing its visionary depth.

Role & Responsibilities

• Deliver an exceptional luxury experience, welcoming every client with professionalism, warmth and genuine care.
• Represent and communicate Jil Sander’s values, heritage and aesthetic vision in every client interaction.
• Build lasting relationships through trust, loyalty and personalized service, creating memorable experiences that encourage repeat business.
• Understand each client’s lifestyle, preferences and wardrobe needs to provide tailored styling advice.
• Guide clients through the full sales journey, identifying cross-selling and up-selling opportunities while maintaining a client-first approach.
• Meet and exceed individual and boutique sales targets through proactive client development and business generation.
• Manage an active client portfolio using CRM tools, including regular outreach, appointment setting, follow-up communications and after-sales service.
• Generate new business by acquiring clients and strengthening relationships with existing clients.
• Maintain accurate customer records, including purchase history, product preferences, wish lists, special requests and follow-up activities.
• Maintain exceptional product knowledge across all categories and monitor luxury market trends and competitors.
• Collaborate with the boutique team to achieve shared objectives and contribute to a positive, high-performing environment.
• Maintain impeccable visual standards and product presentation.

Qualifications

• Passion for luxury retail.
• Strong relationship-building and interpersonal skills.
• Proven ability to consistently achieve and exceed sales targets.
• Entrepreneurial, proactive and commercially driven approach.
• Ability to turn client interactions into long-term business opportunities.
• Genuine interest in fashion, design and craftsmanship.
• Client-centric, resilient and results-oriented approach.
• Collaborative mindset and positive contribution to boutique culture.
• Flexibility and adaptability in a dynamic luxury retail environment.
• Proven record of achieving and exceeding sales and client development objectives.
• Excellent clienteling and CRM management skills.
• Strong understanding of luxury customer expectations and high-end service standards.
• Strong digital and omnichannel mindset.
• Excellent organizational skills and attention to detail.
• BOH operational knowledge is an advantage.
• Availability to work weekends and public holidays.
• Eligible candidates must belong to protected categories under Italian Law No. 68/1999.

Skills

Experience

Minimum 2–3 years’ experience in luxury fashion retail.

Compensation

The base compensation for this position ranges from EUR 25,000 to EUR 28,000 per annum.

Benefits

€8.00 meal vouchers; company welfare benefits.

Culture

Jil Sander fosters an international and dynamic work environment where creativity and innovation are at the forefront. The company values collaboration and cross-functional teamwork, encouraging employees to contribute to the brand's vision and success.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.