Jaeger LeCoultre Store Supervisor
- Location
- SeoulSeoulSouth Korea
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Mar 7, 2026
About Jaeger LeCoultre
Jaeger-LeCoultre, a distinguished name in the realm of haute horology, is renowned for its exquisite craftsmanship and innovative watchmaking. As part of the Richemont Group, the brand is synonymous with luxury, precision, and timeless elegance, offering an unparalleled working environment for those passionate about the art of watchmaking.
Jaeger-LeCoultre Store Supervisor opportunity in Seoul, South Korea—support boutique operations, manage staff, and deliver exceptional customer service for fine timepieces.
Role & Responsibilities
- Assist the Store Manager in overseeing daily store operations, ensuring strict adherence to Company policies and Store Management guidelines
- Manage staffing logistics including shift planning, roster scheduling, and resolution of personnel issues to maintain optimal store performance
- Address customer complaints and issues promptly with professional discretion, applying managerial judgment to complex escalations
- Demonstrate advanced product features and articulate connections between technical specifications and customer requirements to facilitate sales
- Deliver sophisticated product and service information, responding to complex inquiries regarding complications, calibres, and heritage
- Lead departmental operations, ensuring efficient workflow and coordination across dedicated store sections
- Process custom and special orders with precision, coordinating with manufacturing and logistics teams for timely delivery
- Provide issue escalations and managerial approvals within delegated authority parameters
- Design and implement monthly staffing schedules, assigning high-priority tasks to ensure operational excellence
- Present complementary products and services during customer interactions to maximize sales opportunities and client engagement
- Conduct customer consultations to clarify requirements and assist in refining purchasing decisions
- Develop and cultivate new customer relationships through proactive outreach and serve as primary contact for inquiries and concerns
- Identify and recommend timepieces and services aligned with client needs, encouraging qualified purchases
- Participate in ongoing professional development and training to enhance capabilities and remain current with industry standards
- Manage personal workflow with attention to productivity, quality, and timeliness standards
- Utilize performance management systems to monitor and improve individual performance metrics
Qualifications
- Post-secondary non-tertiary education (high school diploma or vocational qualification)
- Sound experience and demonstrated understanding of retail procedures and point-of-sale systems
- Basic experience coordinating the work of others or supporting supervisory functions
- Advanced knowledge of fine watchmaking, complications, and luxury horology (preferred)
- Proficiency in English and Korean for customer interaction and internal communication
Skills
Experience
Sound experience in retail operations, customer service, or retail management with demonstrated understanding of straightforward procedures and systems. Basic experience in coordinating or supervising the work of others is essential.
Education
Post-secondary non-tertiary education required (high school diploma or equivalent vocational qualification).
Workplace
This position is based in Seoul, Seoul, South Korea.
Culture
Jaeger-LeCoultre fosters a culture of excellence and innovation, encouraging its employees to push the boundaries of creativity and craftsmanship. The brand values dedication and offers a collaborative environment where passion for luxury and precision is celebrated.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Jaeger LeCoultre, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Retail Supervisor», «Sales Supervisor», «Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.