Jaeger-LeCoultre Senior Operations and Business Intelligence Controller

About Jaeger-LeCoultre

Jaeger-LeCoultre, founded in 1833 in the Vallée de Joux, is one of Switzerland’s most revered watchmaking manufactures and a maison defined by invention, precision, and discreet elegance. As an employer, it offers a rare environment where artisans, engineers, designers, and commercial talents collaborate across more than 180 specialist skills, from movement development and grand complications to métiers d’art and client experience. Within the Richemont group, the maison combines heritage with international reach, encouraging rigorous craftsmanship, continuous learning, and respect for time as both a technical measure and a cultural value. Its teams contribute to enduring creations shaped by excellence, curiosity, and shared responsibility.

Role & Responsibilities

• Build, frame and challenge the annual Customer Service department budget, covering OPEX, productivity and headcount.
• Manage rolling forecasts and ensure the quality of accounting and analytical closing for cost of sales, inventory and provisions, while consolidating the global Customer Service P&L.
• Define and analyse financial and operational KPIs for repair and restoration.
• Lead monthly performance reviews with Customer Service leadership and strengthen operational teams’ understanding of financial considerations, including cost awareness and efficiency.
• Ensure the valuation, impairment and obsolescence monitoring, and control of Customer Service component and spare-parts inventory; participate in physical stock counts.
• Act as the Looker key user and point of reference, creating and developing automated decision-support reports, modernising analytical tools and digitising information flows.
• Analyse variances between standard and actual costs for production workshops, including purchase price, labour and machine variances.
• Participate in monitoring and controlling precious-metal flows to support team versatility and risk mitigation.

Qualifications

• Master’s-level education in Finance, Management Control or a business school, with confirmed senior-level experience in industrial or operations management control.
• Fluent spoken and written English, essential for interacting with international teams and the Group’s global Customer Service platforms.
• Proven expertise in Business Intelligence tools, including strong Looker expertise for dashboard creation and automation, and excellent command of ERP systems, SAP and Excel.
• Excellent interpersonal skills, with the ability to challenge constructively, explain concepts clearly and communicate effectively with operational and senior-management stakeholders.
• Autonomy, initiative in process optimisation, analytical rigour and adaptability in a varied environment.

Skills

Experience

Confirmed senior-level experience in industrial or operations management control.

Education

Master’s-level qualification in Finance, Management Control or a business school.

Culture

Jaeger-LeCoultre fosters a culture rooted in exceptional watchmaking savoir-faire, precision, and a deep respect for its heritage in the Vallée de Joux. As an employer, the Maison encourages collaboration between artisans, engineers, and creative talents, offering an environment where innovation and mastery are pursued with patience, rigor, and elegance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.