Jaeger LeCoultre Sales Associate
Jaeger‑LeCoultre Sales Associate — Sydney: boutique role selling luxury watches with high‑touch client service.
Overview
Jaeger‑LeCoultre is a Swiss haute horlogerie manufacture renowned for technical innovation, artisanal craftsmanship and refined design. As a brand within the Richemont group, it operates boutiques worldwide that blend heritage watchmaking with high-touch client service.
Role & Responsibilities
- Provide exceptional, personalised client service to high‑net‑worth customers, cultivating long‑term relationships and client loyalty.
- Achieve and exceed individual and boutique sales targets through consultative selling and expert product presentation.
- Demonstrate authoritative product knowledge of Jaeger‑LeCoultre collections, complications and after‑sales care to advise clients accurately.
- Manage client appointments, follow up leads, and maintain an accurate clienteling database using boutique CRM and POS systems.
- Ensure boutique visual merchandising, brand presentation and stock integrity meet Jaeger‑LeCoultre standards.
- Support after‑sales processes including servicing referrals, warranty administration and coordination with service centres.
- Comply with cash handling, loss prevention and internal control procedures; contribute to daily boutique operations and reporting.
Qualifications
- Proven track record of consultative selling in luxury retail, preferably watches or jewellery.
- Outstanding interpersonal skills with an ability to build trust rapidly with discerning clients.
- Impeccable personal presentation and professionalism consistent with a luxury brand environment.
- Demonstrable knowledge or strong interest in haute horlogerie; ability to learn technical product details quickly.
- Right to work in Australia and flexibility to work retail hours including weekends and public holidays.
Skills
Experience
Typically 2+ years of progressive experience in luxury retail or premium hospitality sales, with demonstrable results in a boutique environment; prior experience selling watches or jewellery is strongly preferred.
Education
High school diploma or equivalent; tertiary qualification in retail, hospitality, sales or business is advantageous.
Workplace
This position is based in Sydney, New South Wales, Australia. Cerulean lists 104 open roles in Sydney, including 2 posted recently. The broader New South Wales area accounts for 112 active listings on Cerulean, 3 of which are new. In Australia as a whole, Cerulean currently features 188 open positions, with 7 posted this week.
Culture
The workplace values meticulous craftsmanship, technical excellence and refined client service rooted in Swiss watchmaking tradition. Teamwork in a boutique setting, attention to detail and a commitment to sustaining the brand's heritage are central to daily life at Jaeger‑LeCoultre.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.