Jaeger LeCoultre Retail Operations Coordinator
Jaeger-LeCoultre — Retail Operations Coordinator in New York. Manage boutique operations, inventory and reporting for a leading luxury watch maison.
Overview
Jaeger-LeCoultre is a Swiss haute horlogerie maison renowned for technical innovation, artisanal watchmaking and refined design. As part of the Richemont group, the brand combines a deep heritage of craftsmanship with global retail and after‑sales networks, offering employees rigorous training, high standards of product knowledge and exposure to discerning international clientele.
Role & Responsibilities
- Coordinate day-to-day boutique operations, ensuring standards of presentation, stock availability and customer service are consistently met.
- Manage inventory control processes including goods receiving, stock reconciliation, transfers and periodic audits.
- Prepare and deliver operational reporting and key performance indicators to regional retail management, highlighting sales, stock turns and shrinkage.
- Liaise with logistics, distribution and after‑sales teams to expedite deliveries, returns and repairs while maintaining accurate tracking.
- Support boutique rostering and staff administration, including timekeeping, leave tracking and basic payroll inputs as required.
- Assist with boutique events, private client appointments and clienteling activities by coordinating logistics, invitations and on-site needs.
- Implement and monitor compliance with brand operations procedures, loss‑prevention measures and visual merchandising directives.
Qualifications
- Bachelor’s degree in Business, Retail Management, Hospitality or equivalent professional experience preferred.
- 2+ years' experience in retail operations, preferably within luxury fashion, watches or jewellery boutiques.
- Proven ability to manage inventory processes and reconcile stock with high accuracy.
- Strong organizational skills with the ability to coordinate multiple operational tasks concurrently.
- Comfortable working with cross‑functional teams and escalating issues to regional operations or logistics partners.
Skills
Experience
Minimum two years' experience in retail operations or boutique management within luxury goods (watches, jewellery, fashion) with hands‑on responsibility for inventory, reporting and store administration.
Education
Bachelor's degree in Business, Retail Management, Hospitality or equivalent professional experience.
Workplace
This position is based in New York, New York, USA. Cerulean lists 498 open roles in New York, including 19 posted recently. The broader New York area accounts for 610 active listings on Cerulean, 21 of which are new. In USA as a whole, Cerulean currently features 2.262 open positions, with 71 posted this week.
Culture
The workplace emphasizes craftsmanship, precision and an unwavering commitment to product excellence. Colleagues operate in a collaborative, client‑centric environment where attention to detail, discretion and professional development are valued.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.