Jaeger-LeCoultre E-Business Intern

About Jaeger-LeCoultre

Jaeger-LeCoultre, founded in 1833 in the Vallée de Joux, is one of Switzerland’s most revered watchmaking manufactures and a maison defined by invention, precision, and discreet elegance. As an employer, it offers a rare environment where artisans, engineers, designers, and commercial talents collaborate across more than 180 specialist skills, from movement development and grand complications to métiers d’art and client experience. Within the Richemont group, the maison combines heritage with international reach, encouraging rigorous craftsmanship, continuous learning, and respect for time as both a technical measure and a cultural value. Its teams contribute to enduring creations shaped by excellence, curiosity, and shared responsibility.

Jaeger-LeCoultre is seeking an E-Business Intern for a six-month internship starting in November in Meyrin, Switzerland. The intern will support e-business reporting and analytics, local market operations, omnichannel projects, and change management.

Role & Responsibilities

• Own and lead the weekly e-business report, propose improvements, and liaise with the Group to implement necessary changes.
• Lead the monthly e-business digital cockpit, explaining KPI movements and presenting key takeaways.
• Develop a monthly digital cockpit report on customers’ exposure to pre- and post-purchase services (chat, customer care, etc.), events, masterclasses, exhibitions, and reasons to shop throughout the online journey, in partnership with the Webmaster.
• Manage incidents and requests from markets, optimize processes to reduce volumes in collaboration with the E-business Manager and Ecommerce Product Manager, benchmark online experiences across competitors and comparable industries, and analyze the flagship site’s user flow to recommend data-backed improvements.
• Report on how visitors interact with the CRC online and analyze the impact of traffic on calls, emails, and chat.
• Benchmark competitors and other industries for customer experience and conversion enablers, including boxing and gifting, enhanced PDPs, and CLPs.
• Provide comprehensive e-business support and guidance to local markets, ensuring operational excellence and strategic alignment.
• Develop, enhance, and maintain local reporting and dashboarding tools tailored to market needs, providing actionable insights.
• Conduct in-depth analysis and research to inform omnichannel ambitions, identify opportunities, and recommend strategic approaches.
• Collaborate with stakeholders to gather requirements, implement solutions, and ensure successful execution of e-business projects.
• Provide first-level technical assistance and support for local e-business operations.
• Foster an agile, positive, client-focused, and solution-oriented mindset across internal and external stakeholders, encouraging collaboration through initiatives such as 360 meetings.
• Embody and promote the omnichannel vision while protecting the ECOM business.
• Keep the data science folder on the common drive structured and up to date.

Qualifications

• Seeking an internship as part of a Master’s degree.
• Experience in analytics and tools such as Google Analytics, Data Studio, Looker, SAP BI, and Microsoft Office Suite.
• Good understanding of project management, including timelines.
• Eagerness to foster a positive, solution-oriented mindset in service of clients.
• Curiosity, an enterprising spirit, meticulousness, willingness to challenge the status quo, an autonomous mindset, and a strong sense of ownership.
• Fluency in French and English.

Skills

Education

Master’s degree studies; the internship is part of the candidate’s studies.

Workplace

Benefits

Attractive benefits and excellent working conditions.

Culture

Jaeger-LeCoultre fosters a culture rooted in exceptional watchmaking savoir-faire, precision, and a deep respect for its heritage in the Vallée de Joux. As an employer, the Maison encourages collaboration between artisans, engineers, and creative talents, offering an environment where innovation and mastery are pursued with patience, rigor, and elegance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.