Jaeger-LeCoultre Commercial Operations Executive

About Jaeger-LeCoultre

Jaeger-LeCoultre, founded in 1833 in the Vallée de Joux, is one of Switzerland’s most revered watchmaking manufactures and a maison defined by invention, precision, and discreet elegance. As an employer, it offers a rare environment where artisans, engineers, designers, and commercial talents collaborate across more than 180 specialist skills, from movement development and grand complications to métiers d’art and client experience. Within the Richemont group, the maison combines heritage with international reach, encouraging rigorous craftsmanship, continuous learning, and respect for time as both a technical measure and a cultural value. Its teams contribute to enduring creations shaped by excellence, curiosity, and shared responsibility.

Jaeger-LeCoultre is hiring a Commercial Operations Executive/Senior Executive on a six-month contract to support boutique operations, CRM and e-commerce across its retail network in Singapore. The role covers operational compliance, commissions, uniforms, onboarding, boutique activations, CRM campaigns and clienteling, and e-commerce order management.

Role & Responsibilities

• Collaborate proactively with boutique teams to achieve operational excellence.
• Ensure all boutique team members understand and comply with policies, standard operating procedures and guidelines.
• Consolidate and prepare monthly commission payouts.
• Manage uniforms across all boutiques, including order approval, buffer stock management and budget tracking.
• Support new-hire onboarding, including uniform coordination, and ensure timely access to all Maison systems.
• Coordinate boutique operational needs, including air-conditioning servicing, pest control and floral arrangements.
• Support the planning and execution of boutique activations.
• Manage CRM tools and use their capabilities for client interactions and data management.
• Monitor and analyse CRM KPIs and cross-channel business trends, providing insights to optimise client retention, reactivation, engagement and conversion.
• Oversee integrated CRM campaigns and client communications across all touchpoints, ensuring a consistent brand experience.
• Define omnichannel CRM guidelines and best practices to support customer engagement; recommend client acquisition strategies to expand the customer base and optimise sales growth across the retail network.
• Partner with boutique teams to strengthen clienteling practices and CRM adoption in stores.
• Manage all e-commerce orders.
• Liaise closely with the CRC team to maximise e-commerce sales and facilitate cross-channel conversion.

Qualifications

• At least 4 years of experience in the luxury commercial or retail industry.
• Bachelor’s degree.
• Extensive experience working in multicultural environments with multiple and diverse management stakeholders.
• Expertise in Microsoft PowerPoint and Excel, and high proficiency in reporting tools.
• Strategic and leadership ability, strong communication skills, a client-oriented and team-player approach, and a structured, organised working style.
• Expert analytical skills and aptitude for working with data and databases.

Skills

Experience

At least 4 years in the luxury commercial or retail industry.

Education

Bachelor’s degree.

Workplace

Culture

Jaeger-LeCoultre fosters a culture rooted in exceptional watchmaking savoir-faire, precision, and a deep respect for its heritage in the Vallée de Joux. As an employer, the Maison encourages collaboration between artisans, engineers, and creative talents, offering an environment where innovation and mastery are pursued with patience, rigor, and elegance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.