Jaeger-LeCoultre Client Relationship Manager

About Jaeger-LeCoultre

Jaeger-LeCoultre, founded in 1833 in the Vallée de Joux, is one of Switzerland’s most revered watchmaking manufactures and a maison defined by invention, precision, and discreet elegance. As an employer, it offers a rare environment where artisans, engineers, designers, and commercial talents collaborate across more than 180 specialist skills, from movement development and grand complications to métiers d’art and client experience. Within the Richemont group, the maison combines heritage with international reach, encouraging rigorous craftsmanship, continuous learning, and respect for time as both a technical measure and a cultural value. Its teams contribute to enduring creations shaped by excellence, curiosity, and shared responsibility.

Role & Responsibilities

• Assist the Store Manager in overseeing daily boutique operations, ensuring alignment with Company policies and Store Management guidelines
• Manage staffing issues, including planning shifts and rotas to maintain optimal store performance
• Address customer issues and complaints promptly to enhance customer satisfaction and resolve escalations
• Demonstrate key product features and link them to customer challenges to drive sales and customer engagement
• Provide advanced product information and respond to complex customer inquiries with precision and professionalism
• Lead day-to-day operations for a specific store department, ensuring efficient workflow and high standards
• Record and process custom and special orders, coordinating with relevant teams to ensure timely delivery
• Design and manage monthly schedules and assign tasks to ensure high-priority work is completed efficiently
• Present additional products and services during customer interactions to maximize sales opportunities
• Develop new customer relationships through proactive outreach and serve as the first point of contact for queries and complaints
• Identify and recommend products and services that meet customer needs, encouraging purchases and building loyalty
• Participate in professional development activities to enhance capabilities and stay updated on industry best practices
• Prioritize and manage personal workflow to meet productivity, quality, and timeliness standards

Qualifications

• Post-Secondary Non-Tertiary Education
• Sound experience and understanding of straightforward procedures and systems
• Basic experience in coordinating the work of others
• Advanced knowledge of luxury watchmaking and Jaeger-LeCoultre calibres and mechanisms
• Demonstrated ability to manage multiple tasks and priorities simultaneously
• Exceptional customer service and interpersonal skills

Skills

Experience

Sound experience and understanding of straightforward procedures or systems, with basic experience in coordinating the work of others. Demonstrated success in customer-facing roles within retail or luxury environments is preferred.

Education

Post-Secondary Non-Tertiary Education required.

Workplace

Culture

Jaeger-LeCoultre fosters a culture rooted in exceptional watchmaking savoir-faire, precision, and a deep respect for its heritage in the Vallée de Joux. As an employer, the Maison encourages collaboration between artisans, engineers, and creative talents, offering an environment where innovation and mastery are pursued with patience, rigor, and elegance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.