Jaeger LeCoultre Client Relationship Manager

About Jaeger LeCoultre

Jaeger‑LeCoultre is a Swiss haute horlogerie maison renowned for technical mastery and refined complications. As part of the Richemont Group, the brand operates a global network of boutiques and service centres that combine artisanal watchmaking heritage with personalised client service.

Role & Responsibilities

• Manage and cultivate a portfolio of VIP and high‑net‑worth clients for the Jaeger‑LeCoultre boutique at Lotte World Tower, delivering bespoke service and long‑term loyalty.
• Develop and execute personalised clienteling plans, including appointment scheduling, private viewings, and tailored product recommendations to drive conversion and AUR (average unit retail).
• Use the CRM to record client preferences, sales history and service interactions; generate actionable insights and follow‑up activities to maximise lifetime value.
• Coordinate cross‑functional follow‑up with boutique sales, after‑sales service, and regional teams to ensure flawless client experiences (repairs, warranties, bespoke requests).
• Plan and host intimate client events, launches and trunk shows in collaboration with marketing and the retail team to strengthen relationships and stimulate demand.
• Achieve and report against sales KPIs, pipeline targets and retention metrics; prepare regular client reports and forecasts for boutique leadership.
• Provide market and client intelligence from the Seoul luxury segment to inform assortment, merchandising and local marketing initiatives.
• Uphold Jaeger‑LeCoultre service standards and brand etiquette in every client interaction, ensuring a discreet and highly personalised approach.

Qualifications

• Minimum 3 years of clienteling, relationship management or sales experience within luxury watches, jewelry or haute luxury retail.
• Proven track record managing VIP or HNWI client portfolios and consistently achieving sales or retention targets.
• Exceptional interpersonal skills with polished presentation, discretion and a service‑oriented mindset suited to private client interactions.
• Strong organisational ability with experience using CRM systems to manage pipelines and follow‑ups.
• Availability to work retail hours, including evenings and weekends, and to support client events.
• Fluency in Korean is strongly preferred; proficiency in English is advantageous for liaison with regional teams.

Skills

Experience

At least 3 years of direct experience in luxury retail, clienteling or sales—preferably within watches or high jewellery—demonstrating management of VIP clients and consistent achievement of sales/retention goals.

Education

High school diploma required; bachelor's degree in business, hospitality, marketing or a related field preferred.

Workplace

Culture

Jaeger‑LeCoultre blends deep technical craftsmanship with refined client service; boutiques operate as intimate ateliers where product knowledge and discretion are paramount. The workplace values horological expertise, attention to detail and a client‑first ethos within a global luxury organisation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.