Jaeger LeCoultre Client Advisor
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Apr 20, 2026
About Jaeger LeCoultre
Jaeger‑LeCoultre is a Swiss haute horlogerie maison renowned for technical ingenuity, in‑house craftsmanship and a catalog of iconic timepieces. The brand operates globally within the Richemont group and is recognised for rigorous artisan standards, continual innovation and a client‑centric retail network.
Jaeger‑LeCoultre is hiring a Client Advisor in Melbourne to deliver boutique sales, client care and expertise in haute horlogerie.
Role & Responsibilities
- Deliver discreet, personalised service to high‑net‑worth and entry clients, cultivating long‑term relationships and repeat business.
- Achieve and exceed individual and boutique sales targets through consultative selling of Jaeger‑LeCoultre timepieces and accessories.
- Maintain deep product knowledge of movements, complications, materials and collections to advise clients authoritatively.
- Manage the boutique experience: visual presentation, merchandising standards, stock handling and loss‑prevention procedures.
- Use CRM and POS systems to record client interactions, manage follow‑ups, coordinate appointments and track sales activity.
- Support after‑sales processes and liaise with service/repairs to ensure a seamless client experience.
- Participate in brand trainings, product launches and in‑store events to strengthen client engagement and sales pipelines.
Qualifications
- Proven luxury retail sales experience, preferably with high‑value watches or jewellery.
- Demonstrable ability to cultivate and manage a clientele with discretion, tact and commercial acumen.
- Excellent verbal communication and interpersonal skills with polished presentation.
- Availability to work retail hours including weekends, evenings and public holidays as required.
- Legal right to work in Australia.
Skills
Experience
Typically 2+ years of direct sales experience within luxury retail; prior experience selling watches or fine jewellery strongly preferred.
Education
High school diploma or equivalent; vocational training in retail, horology or a related field preferred.
Workplace
This position is based in Melbourne, Victoria, Australia.
Culture
Jaeger‑LeCoultre blends a long tradition of artisanal watchmaking with a modern retail ethos. The workplace values technical excellence, continuous learning and a polished, client‑first approach, offering staff opportunities to deepen horological knowledge through brand training and close collaboration with atelier teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Jaeger LeCoultre, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Client Advisor», «Sales Advisor — Watches», «Retail Client Advisor», «Watch Specialist», «Client Relations Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.