Jaeger-LeCoultre Client Advisor
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 4, 2026
About Jaeger-LeCoultre
Jaeger-LeCoultre, founded in 1833 in the Vallée de Joux, is one of Switzerland’s most revered watchmaking manufactures and a maison defined by invention, precision, and discreet elegance. As an employer, it offers a rare environment where artisans, engineers, designers, and commercial talents collaborate across more than 180 specialist skills, from movement development and grand complications to métiers d’art and client experience. Within the Richemont group, the maison combines heritage with international reach, encouraging rigorous craftsmanship, continuous learning, and respect for time as both a technical measure and a cultural value. Its teams contribute to enduring creations shaped by excellence, curiosity, and shared responsibility.
The Client Advisor represents Jaeger-LeCoultre in Bangkok, delivering personalized client experiences, developing lasting relationships and contributing to boutique sales and operations. The role covers sales targets, clienteling, inventory, visual merchandising, after-sales service, product expertise and teamwork; full-time.
Role & Responsibilities
- Achieve and exceed individual and boutique sales targets.
- Understand boutique KPIs and follow action plans defined by Boutique Management.
- Maintain a clean, organized and visually appealing boutique in accordance with brand standards.
- Handle sales transactions confidently, including processing payments and returns.
- Assist with inventory management, including receiving, stocking and securing products and accessories.
- Build operational knowledge of all digital tools.
- Adhere to Maison commercial policies and rules.
- Follow security protocols and loss-prevention measures to safeguard boutique assets.
- Assist with visual merchandising and product displays.
- Proactively welcome clients and create a warm atmosphere in the boutique.
- Identify client needs and preferences through active listening and thoughtful questioning.
- Develop and maintain lasting client relationships through personalized communication and follow-up.
- Expand the client network through referrals and targeted outreach.
- Maintain the client database and proactively manage relationships to drive repeat business.
- Invite clients to private events and previews.
- Provide after-sales service, including coordinating repairs, adjustments and strap changes.
- Address client inquiries and resolve issues promptly and professionally.
- Facilitate communication between clients and Maison service centers.
- Promote client satisfaction and brand loyalty.
- Provide in-depth knowledge of Jaeger-LeCoultre’s history, collections and technical specifications.
- Present and demonstrate timepieces, highlighting their features, craftsmanship and heritage.
- Stay current on industry trends, competitor activity and new product launches.
- Represent the Maison at exclusive events with sophistication.
- Collaborate with colleagues to achieve boutique goals and foster a positive team environment.
- Share knowledge and best practices with team members.
- Support colleagues as needed.
- Participate actively in team meetings and training sessions.
Qualifications
- Passion for luxury watchmaking.
- High hospitality standards and dedication to exceptional client experiences.
- Curiosity.
- High motivation and a results-oriented approach.
- Ability to represent the Maison’s refined codes.
- Excellent communication, interpersonal and presentation skills.
- Positive attitude and strong work ethic.
- Self-confidence, self-awareness and trustworthiness.
- Commitment to exceeding client expectations.
- Proven experience in luxury retail sales, preferably in watchmaking or jewellery.
- Demonstrated ability to cultivate and expand a network of high-net-worth individuals.
- Ability to work independently and as part of a team.
- Fluency in Thai; other languages are a plus.
Skills
Experience
Proven experience in luxury retail sales, preferably in watchmaking or jewellery; no duration stated.
Workplace
This position is based in Bangkok, Bangkok, Thailand.
Culture
Jaeger-LeCoultre fosters a culture rooted in exceptional watchmaking savoir-faire, precision, and a deep respect for its heritage in the Vallée de Joux. As an employer, the Maison encourages collaboration between artisans, engineers, and creative talents, offering an environment where innovation and mastery are pursued with patience, rigor, and elegance.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Jaeger-LeCoultre, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Associate», «Retail Client Consultant», «Customer Experience Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.