Jaeger-LeCoultre Boutique Manager

About Jaeger-LeCoultre

Jaeger-LeCoultre, founded in 1833 in the Vallée de Joux, is one of Switzerland’s most revered watchmaking manufactures and a maison defined by invention, precision, and discreet elegance. As an employer, it offers a rare environment where artisans, engineers, designers, and commercial talents collaborate across more than 180 specialist skills, from movement development and grand complications to métiers d’art and client experience. Within the Richemont group, the maison combines heritage with international reach, encouraging rigorous craftsmanship, continuous learning, and respect for time as both a technical measure and a cultural value. Its teams contribute to enduring creations shaped by excellence, curiosity, and shared responsibility.

Jaeger-LeCoultre seeks a Boutique Manager in Bangkok to deliver commercial objectives, operational excellence, a high-performing team and lasting client relationships. The role includes boutique planning, KPI and inventory oversight, team coaching, CRM and clienteling, and omnichannel service coordination; it is full-time.

Role & Responsibilities

• Achieve boutique objectives for turnover and client portfolio development.
• Co-build the boutique vision and targeted budget with the Sales Manager; develop action plans to reach boutique targets and support implementation of the boutique business plan and action plans.
• Monitor performance and KPIs, identifying trends and opportunities for improvement.
• Track market trends, competitor activity and customer insights to identify growth opportunities and inform strategic decisions.
• Represent Jaeger-LeCoultre as a brand ambassador in the local community, building relationships and enhancing brand visibility through strategic partnerships and events.
• Ensure compliance with Group policies and Maison commercial rules, and adherence to retail procedures for selling, customer service, stock management and security; ensure the team is aware of current procedures and tool capabilities.
• Oversee the safety and security of the team, inventory and premises, implementing and maintaining robust security protocols.
• Manage inventory levels to maintain optimal stock availability while minimizing losses and discrepancies.
• Provide management with a clear view of boutique performance and transparent feedback, building trust and a constructive partnership.
• Cultivate a positive, collaborative work environment that fosters team morale, passion and productivity.
• Implement strategies to improve team engagement and motivation, fostering excellence and continuous improvement.
• Set individual sales targets, monitor performance, conduct regular reviews and provide constructive feedback; coach each team member one-to-one to define and commit to individual action plans.
• Organize team schedules to optimize staffing and ensure exceptional client service; communicate recruitment needs to local management and effectively integrate new team members.
• Identify training needs and implement programmes to enhance product knowledge, sales techniques, customer service skills and Maison storytelling.
• Prepare team briefings, share information and foster open communication and collaboration.
• Take an active leadership role inside and outside the boutique by hosting clients and ensuring a highly personalized client experience.
• Maintain the boutique environment to provide a welcoming, luxurious experience, and coordinate omnichannel activities for a seamless client journey.
• Implement and manage CRM strategies to grow the boutique client database, drive repeat business and brand loyalty, and ensure the team executes the clienteling strategy.
• Empower the team to deliver personalized, attentive service, anticipate client needs and exceed expectations.
• Ensure excellent customer service, including prompt and effective resolution of client inquiries and concerns; support complex cases and manage escalations when needed.

Qualifications

• Proven experience in luxury retail management, preferably in the watch or jewellery industry.
• Excellent leadership and team management abilities.
• Excellent communication, interpersonal and presentation skills.
• Fluency in Thai and English.

Skills

Experience

Proven experience in luxury retail management, preferably in the watch or jewellery industry.

Workplace

Culture

Jaeger-LeCoultre fosters a culture rooted in exceptional watchmaking savoir-faire, precision, and a deep respect for its heritage in the Vallée de Joux. As an employer, the Maison encourages collaboration between artisans, engineers, and creative talents, offering an environment where innovation and mastery are pursued with patience, rigor, and elegance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.