- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 20, 2026
About Jaeger-LeCoultre
Jaeger-LeCoultre, founded in 1833 in the Vallée de Joux, is one of Switzerland’s most revered watchmaking manufactures and a maison defined by invention, precision, and discreet elegance. As an employer, it offers a rare environment where artisans, engineers, designers, and commercial talents collaborate across more than 180 specialist skills, from movement development and grand complications to métiers d’art and client experience. Within the Richemont group, the maison combines heritage with international reach, encouraging rigorous craftsmanship, continuous learning, and respect for time as both a technical measure and a cultural value. Its teams contribute to enduring creations shaped by excellence, curiosity, and shared responsibility.
The Assistant Store Manager supports Jaeger-LeCoultre’s Store Manager with daily boutique operations, staffing and customer matters, while leading demonstration specialists and overseeing service, sales-floor and order-processing activities. The role includes team scheduling, customer engagement and sales campaigns, performance management, coaching and ongoing professional development.
Role & Responsibilities
- Assist the Store Manager with daily store operations and ensure compliance with company policies and store-management guidelines.
- Manage staffing matters and plan shifts and rotas to support effective coverage and operations.
- Address customer issues and complaints promptly to improve service quality and customer satisfaction; refer complex cases when appropriate.
- Lead demonstration specialists in showcasing product and service features to engage customers.
- Ensure the team provides consistent product and service information in line with established messaging and positioning.
- Oversee the daily front-end, back-end and sales-floor operations of a small to medium-sized store, supporting sales performance goals.
- Supervise teams that record and process customer orders, ensuring accuracy and efficiency.
- Aggregate and analyze customer issues to develop response strategies.
- Develop short- to medium-term work schedules and approve overtime or additional resources as needed to meet commitments.
- Identify opportunities to cross-sell products and services during customer interactions.
- Set objectives for sales calls and meetings, present standard materials, and ask relevant questions to gauge interest and address information gaps.
- Develop and execute customer contact plans to communicate product launches, engage prospective customers in sales campaigns and build new relationships.
- Recommend products or services suited to customer needs, explain selections and invite purchases under standard terms.
- Participate in assessment and development planning, formal and informal training, and coaching to strengthen capabilities and maintain professional accreditation.
- Stay informed about relevant technology, external regulations and industry best practices through ongoing education, conferences and specialist media.
- Use performance-management systems to improve individual or monitor team performance, allocate work, review completion and take corrective action to ensure timeliness and quality.
- Contribute to formal individual performance-management and appraisal processes.
Qualifications
- Short-cycle tertiary education.
- Experience managing people and resources to achieve specific results within limited timeframes.
- Ability to handle most situations and provide guidance to others.
Skills
Experience
Experience managing people and resources to achieve specific results within limited timeframes; able to handle most situations and advise others.
Education
Short-cycle tertiary education.
Workplace
The role is situated in Seoul, Seoul, South Korea.
Explore jobs in South Korea.
Culture
Jaeger-LeCoultre fosters a culture rooted in exceptional watchmaking savoir-faire, precision, and a deep respect for its heritage in the Vallée de Joux. As an employer, the Maison encourages collaboration between artisans, engineers, and creative talents, offering an environment where innovation and mastery are pursued with patience, rigor, and elegance.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Jaeger-LeCoultre, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Boutique Manager», «Deputy Store Manager», «Assistant Retail Manager», «Deputy Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.