Jaeger-LeCoultre Assistant Boutique Manager

About Jaeger-LeCoultre

Jaeger-LeCoultre, founded in 1833 in the Vallée de Joux, is one of Switzerland’s most revered watchmaking manufactures and a maison defined by invention, precision, and discreet elegance. As an employer, it offers a rare environment where artisans, engineers, designers, and commercial talents collaborate across more than 180 specialist skills, from movement development and grand complications to métiers d’art and client experience. Within the Richemont group, the maison combines heritage with international reach, encouraging rigorous craftsmanship, continuous learning, and respect for time as both a technical measure and a cultural value. Its teams contribute to enduring creations shaped by excellence, curiosity, and shared responsibility.

The Assistant Boutique Manager supports Jaeger-LeCoultre's Boutique Manager with daily boutique operations, sales performance, team development, client acquisition and development, and operational compliance. This full-time role requires 5–7 years of management experience, preferably in luxury retail, and offers an expected annual salary of $75,000–$80,000.

Role & Responsibilities

• Assist the Boutique Manager with day-to-day boutique operations, motivating and directing the team to deliver exceptional service and meet or exceed sales targets.
• Participate in and lead activities that improve sales to prospective, repeat and VIP clients.
• Set the tone on the selling floor, contribute to sales and sales assists, and promote exceptional customer service.
• Support the Boutique Manager in assessing the team's needs.
• Train and guide the team on Maison history, RNA policies and procedures, and product knowledge.
• Schedule the team to provide appropriate coverage in line with business needs.
• Guide the team in meeting KPIs and achieving goals, and provide regular performance feedback, coaching, accountability and development support.
• Lead the boutique and ensure business continuity in the Boutique Manager's absence.
• Help ensure payroll and commissions are completed on time and in accordance with company guidelines.
• Help supervise the safety and wellbeing of the team, clients and products by following RNA safety and security guidelines.
• Follow RNA finance procedures and policies and ensure the team does the same.
• Comply with reporting requests as required.
• Ensure visual merchandising policies and procedures are followed in line with headquarters and Visual Merchandising Manager requests and guidelines.
• Ensure associates continue developing new relationships and meet their client acquisition and development KPIs.
• Analyze individual and boutique performance, identify business opportunities and support appropriate action plans.
• Maintain VIP relationships and work with corporate teams to build and foster those client relationships.
• Build client loyalty by guiding clients through customer journeys.
• Work with associates to ensure they use the available CRM tools.
• Travel with clients to events and manufacture visits when appropriate.
• Ensure daily, weekly and monthly activations are completed.
• Help build positive relationships within the community.
• Provide feedback on competition and an understanding of traffic.

Qualifications

• 5–7 years of management experience, preferably in luxury retail.
• Critical-thinking skills and a solution-oriented approach.
• A team-player spirit and the ability to work effectively within a group or team dynamic.
• Autonomy and excellent interpersonal skills.
• Flexibility and adaptability in work responsibilities.
• Excellent communication skills; another foreign language is highly appreciated.
• Proficiency in MS Office software is required; proficiency in SAP is preferred.
• Availability and flexibility to work days, nights, weekends, holidays, and store openings and closings to meet business needs.

Skills

Experience

5–7 years of management experience, preferably in luxury retail.

Workplace

Compensation

The base compensation for this position ranges from USD 75,000 to USD 80,000 per annum.

Benefits

Medical, dental and vision programs; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement; employee assistance program; and volunteer days off.

Culture

Jaeger-LeCoultre fosters a culture rooted in exceptional watchmaking savoir-faire, precision, and a deep respect for its heritage in the Vallée de Joux. As an employer, the Maison encourages collaboration between artisans, engineers, and creative talents, offering an environment where innovation and mastery are pursued with patience, rigor, and elegance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.