Jaeger-LeCoultre Assistant Boutique Manager

About Jaeger-LeCoultre

Jaeger-LeCoultre, founded in 1833 in the Vallée de Joux, is one of Switzerland’s most revered watchmaking manufactures and a maison defined by invention, precision, and discreet elegance. As an employer, it offers a rare environment where artisans, engineers, designers, and commercial talents collaborate across more than 180 specialist skills, from movement development and grand complications to métiers d’art and client experience. Within the Richemont group, the maison combines heritage with international reach, encouraging rigorous craftsmanship, continuous learning, and respect for time as both a technical measure and a cultural value. Its teams contribute to enduring creations shaped by excellence, curiosity, and shared responsibility.

Role & Responsibilities

• Assist the Boutique Manager with daily boutique operations, motivating and directing the team to deliver exceptional service and meet or exceed sales targets.
• Participate in and lead activities to improve sales to prospective, repeat and VIP clients.
• Set the tone on the selling floor, contribute to sales and sales assistance, and model exceptional customer service.
• Support the Boutique Manager in assessing the team's needs.
• Help train and guide the team on Maison history, RNA policies and procedures, and product knowledge.
• Schedule the team to ensure appropriate coverage based on business needs.
• Guide and motivate the team to meet KPIs and achieve goals.
• Provide regular performance feedback and coaching, and support accountability and development.
• Lead the boutique and ensure business continuity in the Boutique Manager's absence.
• Help ensure payroll and commissions are completed on time and in accordance with company guidelines.
• Help supervise the safety and wellbeing of the team, clients and products by following RNA safety and security guidelines.
• Follow Finance guidelines and RNA procedures and policies, and ensure the team does the same.
• Comply with reporting requests as required.
• Manage and ensure compliance with visual merchandising policies and procedures, following HQ and VM Manager requests and guidelines.
• Ensure associates develop new relationships and meet KPIs for client acquisition and development.
• Analyze individual and boutique performance, identify business opportunities, and support appropriate action plans.
• Maintain VIP relationships and work with corporate teams to build and foster these client relationships.
• Build client loyalty by guiding clients through customer journeys.
• Work with associates to ensure they use available CRM tools.
• Travel with clients to events and Manufacture trips when appropriate.
• Ensure daily, weekly and monthly activations are completed.
• Help build strong relationships within the community.
• Provide feedback on competition and an understanding of traffic.

Qualifications

• 5–7 years of management experience, preferably in luxury retail.
• Critical-thinking skills and a solution-oriented approach.
• A team-player spirit and the ability to work effectively within a group or team dynamic.
• Autonomy and excellent interpersonal skills.
• Flexibility and adaptability in work responsibilities.
• Excellent communication skills; an additional foreign language is highly appreciated.
• Proficiency with MS Office software required; proficiency with SAP preferred.
• Availability and flexibility to work days, nights, weekends and holidays, as well as store openings and closings, to meet business needs.

Skills

Experience

5–7 years of management experience, preferably in luxury retail.

Compensation

The base compensation for this position ranges from USD 75,000 to USD 80,000 per annum.

Benefits

Medical, dental and vision programs; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement; employee assistance program; and volunteer days off.

Culture

Jaeger-LeCoultre fosters a culture rooted in exceptional watchmaking savoir-faire, precision, and a deep respect for its heritage in the Vallée de Joux. As an employer, the Maison encourages collaboration between artisans, engineers, and creative talents, offering an environment where innovation and mastery are pursued with patience, rigor, and elegance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.