IWC Intern, Global Customer Experience
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Sep 2, 2026
About IWC
IWC Schaffhausen is a Swiss luxury watch manufacturer and member of the Richemont group. The brand combines precision engineering with refined craftsmanship and operates within an international luxury ecosystem where supply‑chain integrity, regulatory compliance and attention to detail are paramount.
IWC Schaffhausen: Intern Global Customer Experience (100%), 6-month internship starting December 2026 at the luxury watchmaker's headquarters.
Role & Responsibilities
- Support management of the global community of top-tier customers
- Assist in execution of customer experience activations and engagement initiatives
- Maintain gift stock inventory and coordinate shipment of gifts and materials to regional counterparts
- Provide administrative support to the line manager including budgeting, reporting, and new project management
- Liaise with international platforms and regional teams to ensure seamless coordination
Qualifications
- Student or recent graduate from a university or university of applied sciences in a relevant field
- Fluent in English with excellent written and verbal communication skills
- Strong affinity for the IWC brand and enthusiasm for luxury watchmaking products
- Proficiency in PowerPoint and Excel
- Experience with audio and video creation tools preferred
Skills
Experience
Student or recent graduate seeking internship experience in customer experience or related field within the luxury sector.
Education
Student or graduate of University or University of Applied Sciences (FH) in a relevant discipline.
Workplace
The successful candidate will be located in Schaffhausen, Schaffhausen, Switzerland, with easy access to Zurich.
Benefits
Daily food and beverage allowance of CHF 7 redeemable in the in-house restaurant and selected restaurants in Schaffhausen; yearly health insurance contribution of CHF 2'340 for full-time contracts; 25 days annual vacation (30 days from age 50) plus 5 additional bridge compensation days; special conditions on selected IWC products; health and wellness initiatives; access to IWC Sport Club; attractive riverside workplace with social activities; memorable internal events.
Culture
IWC fosters a precision‑driven, craftsmanship‑led culture where technical excellence and regulatory rigour are valued. The workplace emphasizes cross‑functional collaboration, international exposure and continuous improvement within a heritage luxury environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like IWC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Intern», «Global CX Support Intern», «Customer Relations Intern», «CX Operations Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.