IWC Client Advisor

About IWC

IWC Schaffhausen is a Swiss luxury watch manufacturer and member of the Richemont group. The brand combines precision engineering with refined craftsmanship and operates within an international luxury ecosystem where supply‑chain integrity, regulatory compliance and attention to detail are paramount.

Role & Responsibilities

• Host clients and other stakeholders, providing a personalized customer experience.
• Sell watches, accessories and services as the primary responsibility, exceeding turnover targets set by the Boutique Manager.
• Identify and create sales opportunities inside and outside the boutique, activating networks to recruit prospects and clients.
• Find creative ways to exceed client expectations.
• Establish strong personal relationships with clients from diverse backgrounds.
• Maintain client relationships through consistent CRM attention; develop and maintain the client database and manage day-to-day clienteling activities.
• Handle customer service requests and related processes.
• Develop knowledge of IWC’s history, products and partnerships, as well as the watch and luxury industries.
• Deliver outstanding client service and treatment that clearly differentiates the boutique from competitors.
• Represent IWC as a brand ambassador inside and outside the boutique.
• Organize and execute operational tasks with care and attention to detail.
• Maintain the boutique in line with IWC global visual merchandising standards.
• Support the boutique’s overall organization as a collaborative team member.
• Take ownership of a specialist area, such as Visual Merchandising, Operations, Customer Service or CRM, to contribute to boutique administration and improve boutique KPIs.

Qualifications

• Fluent in English.
• Comfortable using video chat software.
• Strong team-player mindset.
• Excellent communication skills and ability to develop strong networks.
• Curious and resourceful.
• Able to independently create sales leads.
• Results-oriented and driven.
• Strong selling skills.
• Accountable and reliable.
• Able to manage a wide variety of tasks in a timely manner; highly organized and disciplined.
• High emotional intelligence and general education.
• Excellent understanding of client satisfaction and luxury experience, with a strong sense of etiquette and human behavior.
• Able to adapt approach to individual clients.
• Open and outgoing personality.
• Eager and enthusiastic to learn and grow.
• Creative, curious and versatile, with strong interpersonal skills and empathy.
• Excellent manners and the ability to sustain conversation elegantly.

Skills

Experience

3–5 years of experience in sales or hospitality; applicants with a background in Sales or Hospitality are preferred.

Benefits

Medical, dental and vision programs; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement; employee assistance program; volunteer days off.

Culture

IWC fosters a precision‑driven, craftsmanship‑led culture where technical excellence and regulatory rigour are valued. The workplace emphasizes cross‑functional collaboration, international exposure and continuous improvement within a heritage luxury environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.