Hugo Boss Store Manager

About Hugo Boss

Founded in 1924 and headquartered in Metzingen, Germany, HUGO BOSS is a global premium fashion group whose BOSS and HUGO brands offer distinct expressions of contemporary style. With roots in tailoring, its collections span clothing, accessories and fragrances, combining design expertise with international commercial reach. As an employer, the group offers career paths across creative disciplines, product development, retail, digital commerce and corporate functions. Its international operations bring together diverse professional expertise, with opportunities to contribute to brand development and customer experience.

Role & Responsibilities

• Drive sales, profitability and inventory control, improving measurable performance indicators and financial results.
• Establish a goal-oriented selling culture focused on relationship selling, client development and exceptional service.
• Use effective communication to train and develop staff, serve customers, work with the merchant group and resolve problems.
• Lead, motivate and develop the team; monitor performance, provide direction and take corrective action as needed.
• Recruit candidates at all levels; hire, train and motivate a qualified sales team that represents and communicates the HUGO BOSS brand.
• Develop store leaders and supervisors by assigning accountabilities, providing training, and following up with consistent feedback.
• Conduct annual performance evaluations and quarterly reviews of employee goals.
• Build community relationships through personal involvement, public relations events and advertising opportunities.
• Lead client development by example, building and maintaining relationships, conducting proactive outreach and developing personal business.
• Develop initiatives that drive repeat business and attract new customers.
• Ensure associates use their client books to increase sales, reviewing client books and outreach monthly.
• Ensure associates complete the sales training programme; model and supervise the selling environment and coach consistently on the sales process to support service and sales.
• Perform and supervise opening and closing procedures, including counting register funds, making bank deposits, opening and closing registers, and securing the store.
• Hold regular store meetings to ensure clear, consistent communication with employees.
• Manage the payroll budget and weekly hours; review and adjust schedules to provide appropriate sales-floor coverage for business needs.
• Oversee timely, accurate processing of markdowns, transfers, damages, shipping and receiving to maintain inventory integrity.
• Oversee loss-prevention policies and procedures to ensure full compliance.
• Maintain knowledge of Health & Safety policies and procedures, and ensure related documentation is accurately recorded and maintained.
• Ensure standard operating procedures are carried out and policies are followed.
• Implement visual merchandising directives efficiently and maintain visual standards.

Qualifications

• Professional sales development and exceptional interpersonal skills.
• Strong leadership and effective communication with all organizational levels and the client base.
• Ability to analyze selling reports, identify business trends and respond quickly to business needs.
• Comfort making decisions and mediating conflict within a team.
• Excellent organizational, analytical, time-management and leadership skills.
• Proficiency in Windows-based software, including Excel, Word and Outlook.
• Availability to work the store schedule as needed, including evenings, weekends and holidays.
• Ability to stand for extended periods, safely lift boxes up to 40 pounds and climb ladders.
• Bachelor’s degree in a related field preferred.
• 3+ years of management experience in luxury goods or a comparable retail environment.
• Experience operating a high-volume store and/or overseeing multiple store locations.

Skills

Experience

3+ years of management experience in luxury goods or a comparable retail environment; experience operating a high-volume store and/or overseeing multiple store locations.

Education

Bachelor’s degree in a related field preferred.

Benefits

Health and wellness benefits; earned vacation and sick time; company-paid holidays; employee discount.

Culture

Hugo Boss combines German tailoring heritage with a contemporary, globally minded approach, creating a workplace where precision, creativity and commercial awareness are central. Its teams work across design, retail and digital functions, with an emphasis on collaboration, innovation and delivering a consistent premium brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.