- Location
- Rua Fidencio Ramos, 302 Torre B, 11° andar, Conjunto 112 Vila Olimpia (View map)São Paulo 04551-010Brazil
- Employment
- Full-Time
- Seniority
- Senior
- Department
- IT & Technology Systems
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 6, 2026
About Hugo Boss
Founded in 1924 and headquartered in Metzingen, Germany, HUGO BOSS is a global premium fashion group whose BOSS and HUGO brands offer distinct expressions of contemporary style. With roots in tailoring, its collections span clothing, accessories and fragrances, combining design expertise with international commercial reach. As an employer, the group offers career paths across creative disciplines, product development, retail, digital commerce and corporate functions. Its international operations bring together diverse professional expertise, with opportunities to contribute to brand development and customer experience.
HUGO BOSS seeks a Senior Retail Support Analyst in São Paulo to support retail business processes and Point of Sale systems, contribute to international IT projects, and develop and implement solutions for business needs. The role is full-time and unlimited, with a hybrid working model.
Role & Responsibilities
- Understand and support retail business processes and functionality, particularly front- and back-end Point of Sale applications and systems.
- Participate in and contribute to US and international retail IT projects.
- Gather and document business requirements, process changes, and workflows.
- Integrate and implement new processes and solutions into the existing system landscape.
- Support formal business testing of system modifications and fixes.
- Manage and monitor system communications and interfaces.
- Create and edit training documentation using a variety of media.
- Provide training to end users and internal teams.
- Analyze business needs and develop IT concepts for new processes, solutions, applications, and systems.
- Resolve application, software, and connectivity problems.
Qualifications
- Bachelor’s degree or higher from an accredited college or university.
- Ability to communicate complex ideas clearly to internal customers and IT management.
- Ability to quickly grasp complex technical concepts and produce detailed requirements documents.
- Experience supporting and configuring the Oracle Retail Xstore Point of Service (POS) system.
- Knowledge of Xstore modules, including sales, inventory, and promotions.
- Familiarity with SOVIA (Store Operations Visibility and Insight Analytics) for real-time monitoring and analytics.
- Ability to troubleshoot and optimize SOVIA for improved performance.
- Expertise in supporting SIVIS (Store Inventory Visibility and Intelligence System).
- Knowledge of SIVIS data structures and ability to perform data analysis.
- Knowledge of CRM or eCommerce solutions is preferred.
- Ability to define problems, collect data, establish facts, and draw valid conclusions; handle problems involving several concrete variables in standardized situations; prioritize and manage commitments; and adapt to changing priorities.
- Analytical, independent, structured, and careful work style, with organizational ability and assertiveness.
- Excellent oral and written English communication skills.
- Additional language fluency, such as German, Spanish, or Portuguese, is a plus.
- Able to travel internationally occasionally; a valid passport is required.
- Able to lift 50 lbs.
- All resumes/CVs must be submitted in English.
Skills
Experience
5 years’ experience in similar roles.
Education
Minimum bachelor’s degree from an accredited college or university.
Workplace
This position is based in São Paulo, São Paulo, Brazil.
Explore jobs in Brazil.
Benefits
Annual bonus; fully company-paid health and dental insurance; life insurance; employee discount program; clothing allowance; meal voucher; parking or transport voucher; short Friday; birthday gift card and day off; Gympass (Wellhub); hybrid working model (home and office).
Culture
Hugo Boss combines German tailoring heritage with a contemporary, globally minded approach, creating a workplace where precision, creativity and commercial awareness are central. Its teams work across design, retail and digital functions, with an emphasis on collaboration, innovation and delivering a consistent premium brand experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.