- Location
- Palma de Mallorca Balearic Islands Spain
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 6, 2026
About Hugo Boss
Founded in 1924 and headquartered in Metzingen, Germany, HUGO BOSS is a global premium fashion group whose BOSS and HUGO brands offer distinct expressions of contemporary style. With roots in tailoring, its collections span clothing, accessories and fragrances, combining design expertise with international commercial reach. As an employer, the group offers career paths across creative disciplines, product development, retail, digital commerce and corporate functions. Its international operations bring together diverse professional expertise, with opportunities to contribute to brand development and customer experience.
HUGO BOSS is hiring a Sales Associate for its BOSS store at Paseo del Borne in Palma de Mallorca. This full-time, unlimited-contract role is 35 hours per week and focuses on excellent customer service, client loyalty, CRM quality and store performance; immediate availability is requested.
Role & Responsibilities
- Deliver excellent customer service while building a loyal base of repeat customers.
- Gather and maintain high-quality CRM data.
- Contribute to store performance targets and individual KPIs.
- Support transaction, complaint and return handling.
- Participate in regular training to support ongoing development.
- Support loss-prevention and stock-management operations.
- Use business systems and the latest technology proficiently.
- Promote the use of available tools and ensure procedures are executed and policies followed.
Qualifications
- Previous experience as a Sales Associate in retail; luxury retail experience is an advantage.
- Previous experience in retail, hospitality or customer service, with an excellent understanding of the premium fashion industry.
- High-level English; C1 is an advantage.
- High-level German, with C1 proficiency an advantage.
- Excellent interpersonal and communication skills at all levels.
- Strong commercial acumen and brand knowledge.
- Flexibility and adaptability to business needs.
- Willingness to learn and develop continuously.
- Strong cultural knowledge and awareness.
- Proactive and positive attitude.
Skills
Experience
Previous experience in retail, hospitality or customer service; previous Sales Associate experience in retail, with luxury retail as an advantage.
Workplace
This position is based in Palma de Mallorca, Balearic Islands, Spain.
Explore jobs in Balearic Islands or in Spain.
Benefits
Competitive salary, commission and attractive benefits; global career paths for specialists and leadership; tailored training and development opportunities; international and inspirational working environment with a dynamic work culture.
Culture
Hugo Boss combines German tailoring heritage with a contemporary, globally minded approach, creating a workplace where precision, creativity and commercial awareness are central. Its teams work across design, retail and digital functions, with an emphasis on collaboration, innovation and delivering a consistent premium brand experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.