- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 6, 2026
About Hugo Boss
Founded in 1924 and headquartered in Metzingen, Germany, HUGO BOSS is a global premium fashion group whose BOSS and HUGO brands offer distinct expressions of contemporary style. With roots in tailoring, its collections span clothing, accessories and fragrances, combining design expertise with international commercial reach. As an employer, the group offers career paths across creative disciplines, product development, retail, digital commerce and corporate functions. Its international operations bring together diverse professional expertise, with opportunities to contribute to brand development and customer experience.
The Sales Associate represents HUGO BOSS at BOSS Store Serrano DOS in Madrid, delivering excellent service, building customer loyalty, supporting store performance, CRM, transactions, stock management, and loss prevention. This part-time role is for 20 hours per week on a rotating shift, with immediate start.
Role & Responsibilities
- Deliver excellent customer service and build a loyal base of repeat customers.
- Gather and maintain the quality of CRM data.
- Contribute to store performance targets and individual KPIs.
- Assist with transactions, complaints, and returns.
- Participate in regular training to support continuous development.
- Support loss prevention and stock management operations.
- Use business systems and the latest technology proficiently.
- Promote the use of available tools and ensure procedures are executed and policies followed.
Qualifications
- Previous experience in retail, hospitality, or customer service, with an excellent understanding of the premium fashion industry.
- Made-to-measure experience.
- Excellent interpersonal and communication skills at all levels.
- Strong commercial acumen and brand knowledge.
- Flexibility and adaptability to business needs.
- Willingness to learn and develop continuously.
- Strong cultural knowledge and awareness.
- Proactive, positive attitude.
- Fluent English.
Skills
Experience
Previous experience in retail, hospitality, or customer service; made-to-measure experience required.
Workplace
The successful candidate will be located in Madrid, Madrid, Spain.
Benefits
Commission and attractive benefits; global career paths for specialists and leadership; tailored training and development opportunities; international and inspirational working environment with a dynamic work culture.
Culture
Hugo Boss combines German tailoring heritage with a contemporary, globally minded approach, creating a workplace where precision, creativity and commercial awareness are central. Its teams work across design, retail and digital functions, with an emphasis on collaboration, innovation and delivering a consistent premium brand experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.