Hugo Boss Retail Keyholder

About Hugo Boss

Founded in 1924 and headquartered in Metzingen, Germany, HUGO BOSS is a global premium fashion group whose BOSS and HUGO brands offer distinct expressions of contemporary style. With roots in tailoring, its collections span clothing, accessories and fragrances, combining design expertise with international commercial reach. As an employer, the group offers career paths across creative disciplines, product development, retail, digital commerce and corporate functions. Its international operations bring together diverse professional expertise, with opportunities to contribute to brand development and customer experience.

Role & Responsibilities

• Achieve sales goals.
• Develop personal sales through proactive selling techniques, client-book use, and active client tracking and profiling.
• Demonstrate knowledge of how and when to close a sale.
• Maintain a positive attitude toward customers and colleagues.
• Demonstrate effective sales-floor presence through greetings, a friendly posture, poise, and appropriate image projection.
• Maintain an active client profile book.
• Stay aware of annual, monthly, and daily sales goals.
• Demonstrate general knowledge of alteration procedures.
• Create a lasting, positive impression on customers.
• Maintain professional standards with customers, peers, and management.
• Follow through on all commitments made to customers.
• Keep customer-service standards current and deliver service that exceeds expectations.
• Proactively generate ideas for improving customer service.
• Inform customers about upcoming events.
• Understand and communicate return and exchange policies.
• Assist with remerchandising as needed and maintain back stock.
• Maintain strong communication with sales associates, support staff, managers, corporate personnel, and customers.
• Maintain professional dress and high personal-grooming standards; a uniform will be provided soon.
• Participate in product-knowledge seminars.
• Understand the company’s latest product designs and communicate that knowledge to customers.
• Educate customers about HUGO BOSS products and lifestyles.
• Carry out store-opening operations.
• Represent HUGO BOSS positively through an exceptional shopping experience and engaging merchandise presentations, while executing operational strategies that support positive operating profits.

Qualifications

• A bachelor’s degree is preferred, or equivalent experience.
• 1–2 years of specialty retail management experience.
• Excellent organizational, analytical, and leadership skills.
• Demonstrated strength in customer service and communication.
• Independent, self-motivated, detail-oriented, and entrepreneurial.
• Strong business acumen and interpersonal skills.
• Excellent knowledge of HUGO BOSS products.

Skills

Experience

1–2 years of specialty retail management experience.

Education

A bachelor’s degree is preferred, or equivalent experience.

Benefits

Base pay plus commission; an international and inspirational working environment; career progression opportunities; a dynamic and inspirational work culture; flexible scheduling to meet lifestyle needs; a competitive compensation program; and a fun working environment.

Culture

Hugo Boss combines German tailoring heritage with a contemporary, globally minded approach, creating a workplace where precision, creativity and commercial awareness are central. Its teams work across design, retail and digital functions, with an emphasis on collaboration, innovation and delivering a consistent premium brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.