- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 6, 2026
About Hugo Boss
Founded in 1924 and headquartered in Metzingen, Germany, HUGO BOSS is a global premium fashion group whose BOSS and HUGO brands offer distinct expressions of contemporary style. With roots in tailoring, its collections span clothing, accessories and fragrances, combining design expertise with international commercial reach. As an employer, the group offers career paths across creative disciplines, product development, retail, digital commerce and corporate functions. Its international operations bring together diverse professional expertise, with opportunities to contribute to brand development and customer experience.
The Key Holder represents HUGO BOSS through exceptional customer service, relationship-based selling, engaging merchandise presentations and operational execution, while supporting store management with Health & Safety procedures. This is a full-time, unlimited-term role offering base pay plus commission, health and wellness benefits, company-paid holidays and an employee discount.
Role & Responsibilities
- Deliver an exceptional shopping experience and represent HUGO BOSS positively to the marketplace.
- Present merchandise in an engaging way and execute operational strategies to support positive operating profits.
- Use effective communication to provide exceptional customer service, support business with the merchant group and solve problems.
- Drive personal sales through relationship selling, client-base development and exemplary customer service.
- Ensure standard operating procedures are carried out and policies are followed.
- Build relationships with the community through personal involvement, public relations events and advertising opportunities.
- Support store management in implementing Health & Safety policies and operating procedures, using the training and guidance provided.
- Follow local laws and regulations and HUGO BOSS Health & Safety standards.
Qualifications
- A bachelor's degree or equivalent experience is preferred.
- 2–3 years of specialty retail sales experience.
- Strong customer service and selling experience.
- Independent, self-motivated, detail-oriented and entrepreneurial.
- Strong business acumen, communication and interpersonal skills.
- A high level of taste and sophistication consistent with the HUGO BOSS lifestyle philosophy.
Skills
Experience
2–3 years of specialty retail sales experience.
Education
A bachelor's degree or equivalent experience is preferred.
Workplace
The successful candidate will be located in Ottawa, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Benefits
Base pay plus commission; health and wellness benefits; company-paid holidays; employee discount.
Culture
Hugo Boss combines German tailoring heritage with a contemporary, globally minded approach, creating a workplace where precision, creativity and commercial awareness are central. Its teams work across design, retail and digital functions, with an emphasis on collaboration, innovation and delivering a consistent premium brand experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.