- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 6, 2026
About Hugo Boss
Founded in 1924 and headquartered in Metzingen, Germany, HUGO BOSS is a global premium fashion group whose BOSS and HUGO brands offer distinct expressions of contemporary style. With roots in tailoring, its collections span clothing, accessories and fragrances, combining design expertise with international commercial reach. As an employer, the group offers career paths across creative disciplines, product development, retail, digital commerce and corporate functions. Its international operations bring together diverse professional expertise, with opportunities to contribute to brand development and customer experience.
The Sales Associate represents HUGO BOSS at its BOSS Womenswear Shop-in-Shop at El Corte Inglés Preciados in Madrid, delivering excellent customer service, building customer loyalty and supporting commercial performance, CRM, transactions, stock and loss prevention. The role is permanent, 36 hours per week, Monday to Sunday with one day off.
Role & Responsibilities
- Deliver excellent customer service and build a loyal base of repeat customers.
- Gather and maintain high-quality CRM data.
- Contribute to store performance targets and individual KPIs.
- Support transaction, complaint and return handling.
- Attend regular training to support continuous development.
- Support loss-prevention and stock-management operations.
- Use business systems and the latest technology proficiently.
- Promote the use of available tools and ensure procedures and policies are followed.
Qualifications
- Experience in retail, hospitality or customer service, with an excellent understanding of the premium fashion industry.
- Previous womenswear experience is required.
- Previous experience at El Corte Inglés (ECI) in a Shop-in-Shop environment is required.
- Proven experience with premium and luxury brands and good knowledge of leading brands in the industry.
- Strong customer focus and sensitivity to customer needs.
- Excellent interpersonal and communication skills at all levels.
- Strong commercial awareness and in-depth brand knowledge.
- Flexibility and adaptability to business needs, including full availability and flexibility regarding working hours.
- Willingness to learn and develop continuously; strong cultural awareness and sensitivity.
- Proactive, positive, passionate, empathetic and committed, with alignment to the company’s and BOSS values.
- Advanced English (C1); fluent English.
Skills
Experience
Previous experience in retail, hospitality or customer service; womenswear experience and experience at El Corte Inglés (ECI) in a Shop-in-Shop environment are required.
Workplace
This position is based in Madrid, Madrid, Spain.
Benefits
Competitive salary, commission and attractive benefits; global career paths for specialists and leadership; tailored training and development opportunities; an international and inspirational working environment with a dynamic work culture.
Culture
Hugo Boss combines German tailoring heritage with a contemporary, globally minded approach, creating a workplace where precision, creativity and commercial awareness are central. Its teams work across design, retail and digital functions, with an emphasis on collaboration, innovation and delivering a consistent premium brand experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.