Hugo Boss Regional Manager

About Hugo Boss

Founded in 1924 and headquartered in Metzingen, Germany, HUGO BOSS is a global premium fashion group whose BOSS and HUGO brands offer distinct expressions of contemporary style. With roots in tailoring, its collections span clothing, accessories and fragrances, combining design expertise with international commercial reach. As an employer, the group offers career paths across creative disciplines, product development, retail, digital commerce and corporate functions. Its international operations bring together diverse professional expertise, with opportunities to contribute to brand development and customer experience.

Role & Responsibilities

• Lead the full-line retail business through collaboration with Visual Merchandising, Training, Marketing, Human Resources, Finance, the Retail Buying Team, Store Design and Retail Operations.
• Travel frequently to visit stores, audit policies and standards, oversee facility maintenance and supervise customer service standards.
• Develop and execute business strategies linked to business objectives, delivering strong return on investment and supporting the attraction, development and retention of top talent.
• Lead KPI performance management and talent development initiatives for direct reports, aligned with company objectives.
• Manage store teams’ compliance with Store Operations and Human Resources requirements, ensuring accurate understanding and application of operating guidelines, policies and procedures.
• Ensure visual merchandising directives are implemented efficiently in line with global direction and visual standards.
• Liaise among stores, corporate partners, buyers and the visual director to ensure merchandise assortments reflect brand strategy and stock levels meet business needs.
• Drive regional sales and profit plans to budget through effective leadership, organizational planning, customer service and consistent execution of field operations strategies.
• Ensure store associates are trained in and comply with inventory management, movement and receiving processes.
• Maintain high-quality inventory practices for receiving, restocking, transfers and discrepancy management.
• Manage product inventory and merchandising standards in line with company direction.
• Recruit, interview and hire store teams across the region; continually develop and monitor talent pools and create regional succession and growth plans.
• Support store leaders with training, coaching and development, customer service standards, standard operating procedures, visual standards and employee-relations compliance, in partnership with Human Resources and senior management.
• Communicate company objectives consistently to store management teams through scheduled conference calls and email, and establish accountability for expectations.
• Conduct regular store visits, communicate standards and expectations, and develop action plans to advance the business.
• Connect weekly with each store leader to review merchandising, staffing, operations and other business areas, providing consistent follow-up and feedback.
• Oversee and adjust regional payroll budgets and weekly hours, reviewing store schedules to ensure sales-floor coverage meets business needs.
• Analyze and respond to business trends in assortment, sell-through and stock levels to identify sales opportunities.
• Ensure regional compliance with company policies and procedures in Store Operating Manuals and Human Resources documentation.
• Improve and ensure an excellent customer experience.
• Train and guide store teams to improve service levels and customer engagement.
• Develop and improve customer-centric experience KPIs, increasing customer retention and loyalty.

Qualifications

• A college degree in a related field is preferred.
• 8+ years of multi-store, multi-channel and/or flagship leadership experience in a premium retail environment.
• Fluency in English.
• Extensive travel is required, with significant flexibility and adaptability in work schedule.
• Demonstrated passion for excellence and consistent success in exceeding goals.
• Proven ability to develop and retain top talent.
• Proven ability to improve business results year over year.
• Exceptional client-service skills.
• Proven leadership and organizational skills, with the ability to engage and motivate teams.
• Strong business acumen, including retail mathematics and P&L responsibility.
• Excellent verbal and written communication skills.
• Strong work ethic and problem-solving ability.
• Ability to plan and manage both strategic and operational business functions.
• Able to stand for extended periods.
• Able to safely lift boxes weighing up to 40 pounds.
• Comfortable climbing ladders.

Skills

Experience

8+ years of multi-store, multi-channel and/or flagship leadership experience in a premium retail environment.

Education

College degree in a related field preferred.

Benefits

Monthly bonus pay; health and wellness benefits; earned vacation and sick time; company-paid holidays; employee discount.

Culture

Hugo Boss combines German tailoring heritage with a contemporary, globally minded approach, creating a workplace where precision, creativity and commercial awareness are central. Its teams work across design, retail and digital functions, with an emphasis on collaboration, innovation and delivering a consistent premium brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.