Hugo Boss Keyholder

About Hugo Boss

Founded in 1924 and headquartered in Metzingen, Germany, HUGO BOSS is a global premium fashion group whose BOSS and HUGO brands offer distinct expressions of contemporary style. With roots in tailoring, its collections span clothing, accessories and fragrances, combining design expertise with international commercial reach. As an employer, the group offers career paths across creative disciplines, product development, retail, digital commerce and corporate functions. Its international operations bring together diverse professional expertise, with opportunities to contribute to brand development and customer experience.

Role & Responsibilities

• Achieve sales goals and remain aware of annual, monthly, and daily targets.
• Develop a personal trade through proactive sales techniques, use of the client book, and active client tracking and profiling.
• Know how and when to close a sale.
• Maintain a positive attitude toward customers and coworkers, and create a lasting positive impression on customers.
• Demonstrate effective floor presence, including greeting customers, maintaining a friendly posture and poise, and projecting the brand image.
• Use basic communication skills and maintain strong communication with sales associates, support staff, managers, corporate personnel, and customers.
• Actively maintain client book and profile book records.
• Demonstrate general knowledge of alteration procedures.
• Maintain professional standards with customers, peers, and management, and follow through on commitments made to customers.
• Keep knowledge of customer service standards up to date and deliver service that goes above and beyond expectations.
• Proactively generate ideas for better serving customers and inform them about upcoming events.
• Understand and communicate return and exchange policies.
• Assist with re-merchandising as needed and maintain back stock.
• Wear professional attire; a uniform will be provided soon, and maintain high personal grooming standards.
• Participate in product knowledge seminars; understand the latest product designs and communicate that knowledge to customers, educating them about products and Hugo Boss lifestyles.
• Carry out store opening operations.

Qualifications

• 1–2 years of specialty retail management experience.
• A BS college degree preferred, or equivalent experience.
• Excellent organizational, analytical, and leadership skills.
• Strong customer service and communication skills.
• Independent, self-motivated, detail-oriented, and entrepreneurial.
• Strong business acumen and interpersonal skills.

Skills

Experience

1–2 years of specialty retail management experience

Education

A BS college degree preferred, or equivalent experience.

Benefits

Earned vacation and sick time; health, dental, and vision care; 401(k); employee discount; commission in addition to base pay.

Culture

Hugo Boss combines German tailoring heritage with a contemporary, globally minded approach, creating a workplace where precision, creativity and commercial awareness are central. Its teams work across design, retail and digital functions, with an emphasis on collaboration, innovation and delivering a consistent premium brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.