Hugo Boss Keyholder

About Hugo Boss

Founded in 1924 and headquartered in Metzingen, Germany, HUGO BOSS is a global premium fashion group whose BOSS and HUGO brands offer distinct expressions of contemporary style. With roots in tailoring, its collections span clothing, accessories and fragrances, combining design expertise with international commercial reach. As an employer, the group offers career paths across creative disciplines, product development, retail, digital commerce and corporate functions. Its international operations bring together diverse professional expertise, with opportunities to contribute to brand development and customer experience.

Role & Responsibilities

• Convey a positive impression of HUGO BOSS through an exceptional shopping experience, engaging merchandise presentations, and operational strategies that support positive operating profits.
• Achieve sales goals and remain aware of annual, monthly, and daily targets.
• Develop personal sales through proactive techniques, use of a client book, and active client tracking and profiling.
• Demonstrate knowledge of how and when to close a sale.
• Maintain a positive attitude toward customers and coworkers, with an approachable floor presence, friendly greetings, poise, and a polished image.
• Use basic communication skills and maintain strong communication with sales associates, support staff, managers, corporate personnel, and customers.
• Maintain and update client book and profile records.
• Demonstrate general knowledge of alteration procedures.
• Create a lasting, positive impression and maintain professional standards with customers, peers, and management.
• Honor commitments to customers and maintain up-to-date knowledge of customer service standards.
• Provide service beyond expectations and proactively generate ideas for better customer service.
• Inform customers about upcoming events and explain return and exchange policies.
• Assist with re-merchandising as needed and maintain back stock.
• Wear professional dress attire; a uniform will be provided soon.
• Maintain high personal grooming standards.
• Participate in product knowledge seminars and stay informed about new product designs, educating customers about HUGO BOSS products and lifestyles.
• Perform store opening operations.

Qualifications

• A bachelor's degree is preferred, or equivalent experience.
• 1–2 years of specialty retail management experience.
• Excellent organizational, analytical, and leadership skills.
• Demonstrated strength in customer service and communication.
• Independent, self-motivated, detail-oriented, and entrepreneurial.
• Strong business acumen and interpersonal skills.

Skills

Experience

1–2 years of specialty retail management experience

Education

A bachelor's degree is preferred, or equivalent experience.

Benefits

Commission; earned vacation and sick time; health, dental, and vision care; 401(k); employee discount.

Culture

Hugo Boss combines German tailoring heritage with a contemporary, globally minded approach, creating a workplace where precision, creativity and commercial awareness are central. Its teams work across design, retail and digital functions, with an emphasis on collaboration, innovation and delivering a consistent premium brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.